Pega Tutorial

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Introduction to Pega

PEGA is a widely popular BPM tool developed on Java concepts. A PEGA developer is a skilled programmer who is responsible for designing and deploying enterprise-level applications of PEGA PRPC. 

In India, the average salary of a PRPC developer is around ₹ 75,000 according to research. The demand for PEGA developers is high in the current era. For practical knowledge of PEGA, one can go for PEGA online training from many online platforms.

In this tutorial, we are going to cover the basics of PEGA.

Prerequisites of Pega PRPC 

The class composition and legacy of Pega PRPC is due to the following prerequisites that a learner needs. 

Firstly, the learner must have a basic knowledge of XML and HTML. 

Secondly, they must have an understanding of the logic. 

Lastly, they must know technologies like Java or C++

Pega Tutorial - Table of Contents:

What is PEGA testing? 

It is the testing performed on PEGA applications. The Testing Management Framework (TMF), Manual Testing, and Regressive Testing skills perform PEGA testing. 


PEGA Architecture 

The BPM Pegasystems’ central architecture collected process artefacts, policies, user interface, and requirements at a unique place. Unlike other testing tools like IBM Lombardi or Oracle BPM, Pega does not have separate tools for reporting, process design, integration, requirement gathering, and designing screens. 

The core components of the PEGA architecture are: 

Case Management Services

On an enterprise scale, case management has the following uses: 

  • Managing human and machine work 

  • Managing data and integrations 

  • Supporting collaboration 

  • Supporting low-code app development 

  • Automating documentation 

Business Process Management Services 

This service shows that PRPC has the following uses: 

  • Process simulation 

  • Process modelling 

  • Handle routing logic 

  • Manage SLAs 

  • It executes workflows and policies. 

Business Rule Services 

The business rule services or PegaRules build specific rules for process integration, execution, and monitoring. Businesses can build applications with the user interface on a different Pega technology. 

Management Services 

It is related to Business Activity Monitoring (BAM), Business Process Analysis (BPA). 

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BPM Methodology

The BPM methodology consists of the following steps: 

Analysis: A full study discovers and identifies processes to meet business requirements or improve performance. It gives specifications for design solutions. 

Design: The process design involves workflows that consist of human-to-human, system-to-system, or human-to-system interactions. The main objective is to reduce errors and maintain standard operating procedures. 

Execution: A business rules engine executes a process model to govern the process execution. 

Monitoring: Businesses can monitor processes to collect reporting data during execution for performance, errors, and compliance. Businesses use monitoring to evaluate executed BPM solutions against design models and relevant KPIs. 

Optimization: The modelling and monitoring data identifies areas of the solution for improvement. It derives higher efficiency and better value. 


What are the capabilities of BPM workflow tools? 

BPM tools have several capabilities to serve the core workflow functions: 

  • Workflow management: Users can design, test, and execute complex workflows. It manages interactions between systems, employees, and data. The BPM platform automates many workflows. 

  • Business rules engines: As part of process design and execution, users can create complex sets of business rules. 

  • Form generator: Users can create web forms without programming language or coding skills. 

  • Collaboration: BPM tools support discussion threads, decision management, and idea management. 

  • Analytics: Analytics define metrics and KPs. They also run standard and custom reports. 

  • Integrations: Businesses use data across systems and interfaces through critical integrations. 

Examples of BPM software uses 

Few examples of processes designed and improved using BPM software are: 

  • Compliance management 

  • Complaint management 

  • Project management or development 

  • Customer requests and service orders 

  • Loan origination 

  • Invoice management 

  • Account management 

  • Employee onboarding 

  • Expense reporting. 

Read these latest Pega Interview Questions and Answers that help you grab high-paying jobs

Benefits of BPM 

BPM suites help improve business processes. Given below are a few benefits of using BPM software: 

  • It is cost-effective 

  • It ensured regulatory compliance 

  • It increases accountability 

  • It improves engagement with customers and customer satisfaction.

  • It reduces inefficiencies 

  • It simplifies operations 

  • It improves business agility. 


Differences between BPM and Low-Code Development 

Although BPM has few low-code development capabilities, they are very different. A few of the critical differences between BPM and Low-Code development are: 



The main goal of BPM is to achieve operational excellence in enterprises. 

The main goal of low-code platforms is to speed up the software development and delivery process. 

Operational efficiency aims to connect all processes and functions within the organization.

It enabled non-professional developers to build business applications with minimal coding. 

Uses of business process integration software 

A business integration process model helps organizations with the following: 

  • Process gaps: BPM integration reduces both errors and delays. 

  • Needless duplication: Duplications waste resources and may result in data inconsistencies. Business process integration avoids duplication. 

  • Disparate processes: A better knowledge of how different methods impact each other. 

  • Real-time visibility: It is essential for effective business performance management programs. 


Features of Pega’s BPM 

Pega’s BPM suite is a foundation for enterprise business processes. Some of the features of BPM are: 

  • An existing IT infrastructure helps in easy integration. 

  • A service-oriented architecture. 

  • Rules-driven business process integration. 

  • It has intuitive mapping and modelling for business processes. 

  • It delivers a real-time, integrated view of operations across the entire enterprise. 


Phases of BPM 

There are five primary phases of BPM. They are: 

Model: To identify, define, and create a representation of the complete process for easy understanding and communication. 

Execute: To develop and implement the process for performing it repeatedly. Automation must be applied if possible. 

Control: To ensure a consistent process flow. 

Monitor: To collect meaningful and measurable data to find the process efficiency in delivering the expected value and benefits. 

Optimize: To feed the collected data into modelling to determine any further process improvements. 

Factors to consider when choosing a BPM tool 

The following are factors to consider when choosing a BPM tool: 

  • Cost: BPM software prices can be different depending on factors such as capabilities, user base size, customizations, on-site versus cloud software, etc. 

  • Usability: Poor user experiences slows down the adoption of the BPM tool, whereas intuitive user experiences motivate the adoption. Usability also improves the technical proficiency of the staff. 

  • Integration: Without proper integration, automation is not possible. 

  • Responsiveness: A responsive web design is essential. Many BPMs have built-in mobility capability. It delivers responsive, mobile, and web user experiences. 

  • Hosting: Manpower and technical resources must be available to support on-site hosting. However, cloud hosting offers lower risks and more scalability options.


Advantages and Disadvantages of Pega BPM  

Advantages of Pega BPM are: 

A unified architecture: 

  • The architecture is based on a business rule management system (BRMS) and predictive analytics decision management engine. 
  • The platforms include process flow definitions, rule processing, data handling, BAM, content management, case management, application integration. 

Moving into the midmarket 

  • A dedicated salesforce and new solutions are for the price-sensitive mid-market. 
  • OpenSpan is a desktop interaction discovery and robotic process automation testing tool. It provides a non-invasive solution for midmarket buyers. 

Pega 7 

  • It includes CEP, operational decision management, predictive analysis, and loT integration. 
  • “Data pages” is a flexible data structure and acts as a context broker to enhance instance data processing. 

Disadvantages of Pega BPM are: 

  • Although it minimizes the learning curve, businesses must follow Pega’s solution development methodology to access all features of Pega 7. It involves educating and changing the roles of companies, analysts, and IT staff. 

  • Customer references report difficulty finding sufficient resources with Pega 7 expertise. 

  • Pega does not aggressively promote Pega 7 and Pega Express as stand-alone iBPMS platforms. 

  • Larger enterprises have less satisfaction with the cost versus value of the product. 


Future of PEGA developer 

PEGA is useful in developing software for BPM (Business Process Management) and CRM (Customer Relationship Management). Many large organizations in different industries, as well as small businesses, also use PEGA to improve their services and products. A few of the trends in PEGA include AI technology and the digital transformation of applications.


Scope of PEGA technology 

Developers can use PEGA to quickly build many applications that include workflows that are deployed as web services, CRM solutions, developing user interfaces, etc. PEGA offers flexibility in continuous innovation and engaged multi-channel customers. It is reliable and accurate due to its reusability. 

The scope of a PEGA developer is very bright. Today many giant tech companies hire these developers, and they are in huge demand. 

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