Pegasystems(Software Company) is the leading provider of business process management (BPM) and customer relationship management (CRM) software solutions. Pegasystems motto is "Build For Change", and its goal is to "eliminate software coding" and "automate manual work".
Pegasystems has been at the forefront of rules-based business automation systems since the early 1980s, a natural outgrowth of our founder’s pioneering work in computerized chess play. In recent years, as more and more businesses have concluded that business process management suites are a “must-have” technology, our BPM business has grown at twice the rate of the overall BPM market. At the same time, major analysts like Forrester and Gartner have consistently rated Pegasystems as the leader in the dynamic BPM sector.
Pegasystems knows that what it all comes down to is delivering real-world business benefits, efficiently and quickly:
More so than any other process management suite, Pega BPM puts business users in control of process design and creation, while automating most of the code development and minimizing reliance on technologists.
Pega BPM patented inheritance technology enables a multi-layered process model in which a base of enterprise-wide rules and procedures are dynamically merged with an overlay of context-specific refinements suitable to particular regions, product lines, channels, or customers. This model enables you to capture in your BPM services a real-world reflecting mix of the universal and the particular.
To speed your time-to-benefits, Pega BPM offers a full range of industry-specific solution frameworks, based on best practices in financial services, insurance, healthcare, telecommunications, government, and others. For business process outsourcers, we also offer tailored BPO software and BPO solutions.
The perfect platform for enterprise-scale business performance management or business process integration initiatives as well as for more narrowly targeted pilot programs, the Pega business process management suite empowers business users, accommodates real-world variety, and pays rapid dividends.
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Pegasystems delivers expert business process management services to support all phases and facets of your BPM project:
-Design review — Pegasystems’ business process management services team can help you get your BPM project off on the right foot with a thorough review of your application design. Working side-by-side with your project team and leveraging best-practice design principles, Pega BPM services staff will provide valuable feedback on both your design and your design process.
-Usability review — No matter how well-designed an application is internally, and no matter how powerful the underlying business process management system, the application won’t live up to its potential if your user interfaces are not meeting the needs of end-users. The Pega business process management services team will review your UIs from the user perspective and help you identify ways to improve the user experience and increase user productivity.
-Transition readiness — Before you launch, Pega business process management services professionals will help you test your application, tune it, and prepare it for deployment. We’ll also work with you to assess your organization’s readiness to utilize the application.
-Performance check-up — Once your BPM application has been up and running for six months to a year, Pega professional services can evaluate your application’s performance to see whether you’re getting your maximum possible return. Detailed analysis and feedback from Pega business process management services -personnel can help you to fine-tune your application and optimize future applications as well.
-BPM methodology coaching — Pegasystems veteran BPM experts can coach your team on all the nuances of implementing an iterative and agile BPM methodology that best leverages the robust capabilities of your Pega BPM platform.
-Centers of excellence creation — Many leading companies are creating BPM-focused Centers of Excellence to drive BPM implementations across the enterprise. Pega professional services can help you with all aspects of launching a BPM Center of Excellence, including strategy development, infrastructure creation, and building of a BPM knowledge base.
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