ServiceNow Training

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Gain essential skills taught by industry experts with our custom tailored curriculum. Work on projects that add weightage to your resume and get job ready.


TeskSlate’s ServiceNow online training allows you to implement ServiceNow to reduce IT costs and build custom applications. It includes basic concepts like ServiceNow lifecycle, ServiceNow architecture, cloud computing, agile methodology, home pages customization, and form layouts. Our live projects and industry scenarios will provide you hands-on knowledge of UI policies, performance metrics, SLA’s, list calculations, updating sets exports, Service Catalog, Workflow approvals, Script includes, Job scheduling, GlideRecord, pivot tables, CMDB classes, event registry, incident management, problem management, and workflows. You will also master MID server installation, SLA workflow, knowledge management, and my approvals. Join our ServiceNow online training to take your Knowledge of ServiceNow to the next level. 


Key Highlights tekslate courses
30 Hrs Instructor Led Training
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Self-paced Videos
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20 Hrs Project & Exercises
Key Highlights tekslate courses
Key Highlights tekslate courses
Job Assistance
Key Highlights tekslate courses
Flexible Schedule
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Lifetime Free Upgrade
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Mentor Support

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ServiceNow Course Curriculum

1.   ITIL

  • What is ITSM
  • Problem Management
  • Incident Management
  • Change Management
  • Configuration Management Database
  • Service Request Management
  • OLA’s and SLA’s
  • Introduction to ServiceNow
  • Need of ServiceNow
  • ServiceNow Lifecycle and Features
  • ServiceNow Architecture
  • Cloud Computing in ServiceNow
  • Agile Methodology
  • Users and Navigations
  • Home Pages Customization
  • List Layouts and Form Layouts
  • Adding the users to the groups
  • Granting roles to the users
  • Modules and Applications
  • Creating Modules and Tables group
  • Creating Rising and Tickets requests
  • Performance Metrics
  • Creating SLA’s
  • Dictionary Entries
  • UI Policies
  • Overriding Data Policies
  • Notifications
  • List calculations and control
  • Exporting Data from the ServiceNow
  • Updating sets exports and imports
  • Capturing the class work in Update sets for understanding their movement and purpose.
  • Job Scheduling
  • Controlling the data access in the framework of the ServiceNow Contextual Security.
  • Defining the reference qualifiers that guide the appropriate data to appropriate users at the appropriate time.
  • Implementing the Web Services REST API integration and learning the possible data paths into ServiceNow
  • Creating the Record Producer
  • Coordinating the service catalog elements, including cart controls, variables, and user criteria.
  • Implementing the new workflows that utilize various activities for understanding how to create records from workflows.
  • Defining and using the database view as a report source, considering performance best practices, and trying to apply security controls to reporting.
  • Establish the system controls that guide the appropriate data to appropriate users at appropriate time.
  • Performing core configuration activities
  • Working with UI(User Interface) policies, UI actions, data policies, client scripts, and business rules.
  • Add groups, roles, and users.
  • Handling data with the tables, CMDB(Configuration Management Database), Update sets, and Import sets.
  • Working with two process applications: Knowledge Base and ServiceNow Service Catalog
  • Creating workflow approvals and activities
  • Configuring notifications and alerts
  • View Upgrade status and history
  • Controlling the data security and system access
  • Creating baseline performance measures
  • Configuring Service Level Agreements(SLAs), Running reports, and Performing instance customization and branding.
  • Integrating social IT elements and learning best practices
  • Client Scripts
  • Business Rules
  • UI Actions
  • Script Includes
    1. Script client side
    2. Jelly Scripting
    3. Determining when it is right to script
    4. Configuring the ServiceNow instance to script
    5. Client scripts
    6. Script server-side
    7. UI Policies
    8. GlideSystem
    9. GlideRecord
    10. Job Scheduling
    11. Workflow Scripts
    12. Event Management
    13. Script Includes
    14. Script Development Best Practices
  • Updating the Instances for latest releases
  • Need for cloning and ways for implementing it
  • Pie Charts
  • Bar Charts
  • Pivot Tables
  • List Reports
  • Report Scheduling
  • Utilizing Scripting in Reporting
  • Developing Gauges
  • CMS
  • Creating Pages and Sites
  • Creating Blocks through Scripting
  • Login Rules
  • CMDB Classes
  • Loading CI’s into ServiceNow
  • Mapping the Configuration Item to the Asset Records
  • Relating the Configuration Items
  • Direct Web Services
  • Scripted Web Services
  • Transforming the Map Web Services
  • Event Registry
  • Email Integration: Inbound Activities
  • Triggering and Creating the Events
  • Creating Catalog Items through Variable Sets and Variables
  • Designing the flow through Workflow
  • Creating Record Procedures
  • Generating Execution Plans
  • Writing Catalog UI Policies and Catalog Client Scripts
  • Creating the workflows on various tables
  • Approvals through workflows
  • Different Activities of Workflows
  • Loading data of various formats
  • Utilizing Data sources
  • Using Transform Scripts and Transform Maps
  • Introduction
  • Incident Management Process
  • Continual service improvement for incident management
  • Change Management Process(Planning, Authorize, and Raising)
  • Change Task and Changement Management workflow
  • Continual service improvement for change management
  • Introduction to Problem Management
  • Problem task types and Problem management workflow
  • Problem Management Process(Investigate, Identify, and Resolve)
  • Context Menu
  • Continual service improvement for problem management
  • Installing the MID Server on the instance
  • Testing MID Server through other logins
  • Importing files through MID Server
  • Introduction to Asset and CI
  • Model and Kinds of Assets
  • Class and Category CI
  • CMDB Plug-in and CI Relationships
  • OLA, SLA, and UPC
  • Service Level Agreement
  • SLA Workflow
  • SDLC concept in ServiceNow
  • Knowledge Management Fundamentals
  • Modules and Application through Knowledge
  • Creating and Translating Knowledge
  • Reporting and Tracking on Knowledge
  • My approvals and tasks
  • My Profile
  • Service Catalog

ServiceNow Modes of Training

Self Paced Training

  • 30 Hrs of Live Recorded Videos
  • Life-time LMS Access
  • 100% Practical Approach

Online ClassroomRecommended
  • 30 Hrs of Live Training
  • Flexible Timing Options
  • Real-Time Projects
  • Job Assistance
  • Certification Guidance
  • Flexible EMI Options

20 Aug, 2022-

20 Sep, 2022

01:30 AM IST

23 Aug, 2022-

23 Sep, 2022

01:30 AM IST

27 Aug, 2022-

27 Sep, 2022

02:30 AM IST

30 Aug, 2022-

30 Sep, 2022

02:30 AM IST

Why Corporates Choose Tekslate For Their Training Needs

Tekslate is the training partner for more than 120+ corporates across the globe having trained over 2000+ professionals. We are a one stop solution for skill upgrade for organizations and individuals to innovate and progress rapidly.

Flexible training options globally

Tailored curriculum to fit your project needs.

Assured practical exposure

We have got everything covered for any IT skill upgrade for your organization. We are just a click away.


Online ServiceNow Training Objective

The main objective of this ServiceNow training is to impart in-depth knowledge of the ServiceNow platform. It makes you an expert in deploying ServiceNow to improve your business performance and efficiency. With our course curriculum, real-time experts, 45hrs of instructor-led live training sessions, and Simulation learning, you will be able to clear the ServiceNow certification exams and start your career.

This ServiceNow course is suitable for System Engineers, IT Administrators, and Application Developers. Anyone who wants to learn ServiceNow can join this ServiceNow training.

Having previous knowledge of databases, programming languages, and networking concepts is helpful but not mandatory to take this ServiceNow training.

According to, the average salary of a ServiceNow Administrator in the US is around $110K per annum.

ServiceNow professionals are needed for many companies like:

  • HCL Technologies
  • Capgemini
  • Tata Consultancy Services
  • Accenture
  • Wipro

By the end of this ServiceNow course, you will have the skillset to get a job in a leading organization. Following job roles are offered to ServiceNow professionals:

  • ServiceNow Developer
  • ServiceNow Architect
  • ServiceNow ITSM Application Developer
  • ServiceNow ITOM Architect
  • ServiceNow ITOM Developer
  • ServiceNow Administrator

Tekslate Advantage:

Real - World Projects

With real-world projects you’ll gain working experience that companies require while you get hired.

Career Services

Our career services include mock interviews, certification assistance and guide you to prepare your professional resume that gets you hired.

Flexible Learning Options

Customize your curriculum as per your project needs, learn at your own pace or choose the schedule that fits best to you.

Mentor Support

Our expert mentors help you when you are stuck in any time of the training sessions and help you stay on track.

ServiceNow Certification Course Reviews


The ServiceNow course from Tekslate was very informative. The instructor seems knowledgeable and is covered



I have been waiting since last 3 year to get into the IT industry, and this course from Tekslate has really



ServiceNow course trainer was determined and very focused towards training and explained really very well.



Upon completion of the training you’ll be provided a course completion certificate which adds weightage to your resume and increases your chances of getting hired.


  • Certification Assistance
  • Certification Sample Questions
  • ServiceNow Course Online FAQ's

    ServiceNow is a PaaS provider, offering technical management support like IT service management, IT operations of big enterprises, and help desk functionality. It mainly focuses on management of “problem, change, and incident.” 

    ServiceNow is best because it is capable of handling everything as a service. The highlight of ServiceNow is its extensively managed workflow that provides wide support and allows enterprise services domain to specify and deliver the service. 

    ServiceNow provides both Software as a Service(SaaS) and Platform as a Service(PaaS) products through its Now platform in the single-tenant architecture. 

    The ServiceNow certification showcases that an individual has the knowledge to configure, maintain, and implement the ServiceNow system. It is available to partners, customers, sales engineers, and others who want to take the ServiceNow certification exams. 

    ServiceNow provides the following certifications for the partners and customers who use and work with ServiceNow products.

    • Certified Implementation Specialist(CIS)
    • Certified Application Developer(CAD)
    •  Certified Systems Administrator(CSA)
    • Certified Application Specialist(CAS)