ServiceNow Training

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ServiceNow Course Overview

TeskSlate’s ServiceNow online training allows you to implement ServiceNow to reduce IT costs and build custom applications. It includes basic concepts like ServiceNow lifecycle, ServiceNow architecture, cloud computing, agile methodology, home pages customization, and form layouts. Our live projects and industry scenarios will provide you hands-on knowledge of UI policies, performance metrics, SLA’s, list calculations, updating sets exports, Service Catalog, Workflow approvals, Script includes, Job scheduling, GlideRecord, pivot tables, CMDB classes, event registry, incident management, problem management, and workflows. You will also master MID server installation, SLA workflow, knowledge management, and my approvals. Join our ServiceNow online training to take your Knowledge of ServiceNow to the next level.
Course Duration 27 hrs
Live Projects 2
Next Batch 25 September, 2021

ServiceNow Course Curriculum

This ServiceNow course curriculum is designed to deliver a strong foundation of ITSM and the ServiceNow platform. It emphasizes the functionalities and the latest features of ServiceNow. Go through the following ServiceNow course modules:

  • What is ITSM
  • Problem Management
  • Incident Management
  • Change Management
  • Configuration Management Database
  • Service Request Management
  • Introduction to ServiceNow
  • Need of ServiceNow
  • ServiceNow Lifecycle and Features
  • ServiceNow Architecture
  • Cloud Computing in ServiceNow
  • Agile Methodology
  • Users and Navigations
  • Home Pages Customization
  • List Layouts and Form Layouts
  • Adding the users to the groups
  • Granting roles to the users
  • Modules and Applications
  • Creating Modules and Tables group
  • Creating Rising and Tickets requests
  • Performance Metrics
  • Creating SLA’s
  • Dictionary Entries
  • UI Policies
  • Overriding Data Policies
  • Notifications
  • List calculations and control
  • Exporting Data from the ServiceNow
  • Updating sets exports and imports
  • Capturing the class work in Update sets for understanding their movement and purpose.
  • Job Scheduling
  • Controlling the data access in the framework of the ServiceNow Contextual Security.
  • Defining the reference qualifiers that guide the appropriate data to appropriate users at the appropriate time.
  • Implementing the Web Services REST API integration and learning the possible data paths into ServiceNow
  • Creating the Record Producer
  • Coordinating the service catalog elements, including cart controls, variables, and user criteria.
  • Implementing the new workflows that utilize various activities for understanding how to create records from workflows.
  • Defining and using the database view as a report source, considering performance best practices, and trying to apply security controls to reporting.
  • Establish the system controls that guide the appropriate data to appropriate users at appropriate time.
  • Performing core configuration activities
  • Working with UI(User Interface) policies, UI actions, data policies, client scripts, and business rules.
  • Add groups, roles, and users.
  • Handling data with the tables, CMDB(Configuration Management Database), Update sets, and Import sets.
  • Working with two process applications: Knowledge Base and ServiceNow Service Catalog
  • Creating workflow approvals and activities
  • Configuring notifications and alerts
  • View Upgrade status and history
  • Controlling the data security and system access
  • Creating baseline performance measures
  • Configuring Service Level Agreements(SLAs), Running reports, and Performing instance customization and branding.
  • Integrating social IT elements and learning best practices
  • Client Scripts
  • Business Rules
  • UI Actions
  • Script Includes
  • Script client side
  • Jelly Scripting
  • Determining when it is right to script
  • Configuring the ServiceNow instance to script
  • Client scripts
  • Script server-side
  • UI Policies
  • GlideSystem
  • GlideRecord
  • Job Scheduling
  • Workflow Scripts
  • Event Management
  • Script Includes
  • Script Development Best Practices
  • Updating the Instances for latest releases
  • Need for cloning and ways for implementing it
  • Pie Charts
  • Bar Charts
  • Pivot Tables
  • List Reports
  • Report Scheduling
  • Utilizing Scripting in Reporting
  • Developing Gauges
  • CMS
  • Creating Pages and Sites
  • Creating Blocks through Scripting
  • Login Rules
  • CMDB Classes
  • Loading CI’s into ServiceNow
  • Mapping the Configuration Item to the Asset Records
  • Relating the Configuration Items
  • Direct Web Services
  • Scripted Web Services
  • Transforming the Map Web Services
  • Event Registry
  • Email Integration: Inbound Activities
  • Triggering and Creating the Events
  • Creating Catalog Items through Variable Sets and Variables
  • Designing the flow through Workflow
  • Creating Record Procedures
  • Generating Execution Plans
  • Writing Catalog UI Policies and Catalog Client Scripts
  • Creating the workflows on various tables
  • Approvals through workflows
  • Different Activities of Workflows
  • Loading data of various formats
  • Utilizing Data sources
  • Using Transform Scripts and Transform Maps
  • Introduction
  • Incident Management Process
  • Continual service improvement for incident management
  • Change Management Process(Planning, Authorize, and Raising)
  • Change Task and Changement Management workflow
  • Continual service improvement for change management
  • Introduction to Problem Management
  • Problem task types and Problem management workflow
  • Problem Management Process(Investigate, Identify, and Resolve)
  • Context Menu
  • Continual service improvement for problem management
  • Installing the MID Server on the instance
  • Testing MID Server through other logins
  • Importing files through MID Server
  • Introduction to Asset and CI
  • Model and Kinds of Assets
  • Class and Category CI
  • CMDB Plug-in and CI Relationships
  • OLA, SLA, and UPC
  • Service Level Agreement
  • SLA Workflow
  • SDLC concept in ServiceNow
  • Knowledge Management Fundamentals
  • Modules and Application through Knowledge
  • Creating and Translating Knowledge
  • Reporting and Tracking on Knowledge
  • My approvals and tasks
  • My Profile
  • Service Catalog
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ServiceNow Upcoming Batches

  • Weekend

    25 Sep - 25 Oct

    7:00 PM IST
  • Weekday

    27 Sep - 27 Oct

    7:00 AM IST
  • Weekend

    2 Oct - 01 Nov

    7:00 PM IST
  • Weekday

    4 Oct - 03 Nov

    7:00 AM IST
  • Weekend

    9 Oct - 08 Nov

    7:00 PM IST
  • Weekday

    11 Oct - 10 Nov

    7:00 AM IST
  • Schedules Doesn't Suit You ?

    Our Team can set up a batch at your convinient time.

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    ServiceNow Course Objectives

    The main objective of this ServiceNow training is to impart in-depth knowledge of the ServiceNow platform. It makes you an expert in deploying ServiceNow to improve your business performance and efficiency. With our course curriculum, real-time experts, 45hrs of instructor-led live training sessions, and Simulation learning, you will be able to clear the ServiceNow certification exams and start your career.

    This ServiceNow course is suitable for System Engineers, IT Administrators, and Application Developers. Anyone who wants to learn ServiceNow can join this ServiceNow training.

    Having previous knowledge of databases, programming languages, and networking concepts is helpful but not mandatory to take this ServiceNow training.

    ServiceNow is a constantly growing IT platform in the market. ServiceNow is deployed by the companies from the fields that offer support and service like Health, IT industry, automobile industry, and insurance. The global ServiceNow market is expected to reach $33.79 billion by 2027. According to, the average salary of a ServiceNow Administrator in the US is around $100K per annum.

    During this ServiceNow training, you will learn the following skills:

    • ServiceNow Features
    • ServiceNow Lifecycle
    • ServiceNow Architecture
    • UI Policies
    • SLA’s
    • Incident Management Process
    • Bar Charts
    • SAL Workflow
    • Triggering Events
    • Translating Knowledge
    • Service Catalog

    By the end of this ServiceNow course, you will have the skillset to get a job in a leading organization. Following job roles are offered to ServiceNow professionals:

    • ServiceNow Developer
    • ServiceNow Architect
    • ServiceNow ITSM Application Developer
    • ServiceNow ITOM Architect
    • ServiceNow ITOM Developer
    • ServiceNow Administrator

    Have More Questions

    Contact us

    ServiceNow Course FAQ's

    Have questions? We’ve got the answers. Get the details on how you can grow in this course.

    ServiceNow is a PaaS provider, offering technical management support like IT service management, IT operations of big enterprises, and help desk functionality. It mainly focuses on management of “problem, change, and incident.”

    ServiceNow is best because it is capable of handling everything as a service. The highlight of ServiceNow is its extensively managed workflow that provides wide support and allows enterprise services domain to specify and deliver the service.

    ServiceNow provides both Software as a Service(SaaS) and Platform as a Service(PaaS) products through its Now platform in the single-tenant architecture.

    The ServiceNow certification showcases that an individual has the knowledge to configure, maintain, and implement the ServiceNow system. It is available to partners, customers, sales engineers, and others who want to take the ServiceNow certification exams.

    ServiceNow provides the following certifications for the partners and customers who use and work with ServiceNow products.

    • Certified Implementation Specialist(CIS)
    • Certified Application Developer(CAD)
    •  Certified Systems Administrator(CSA)
    • Certified Application Specialist(CAS)

    Follow these steps to get ServiceNow certification?

    • First, Join our ServiceNow online training to learn how to handle the business processes through ServiceNow.
    • After that, work on projects and assignments to get the practical knowledge of ITSM(IT Service Management).
    • Clear the ServiceNow certification exam.

    TekSlate provides the best application-oriented training for both freshers and experienced professionals. It equips you with extensive knowledge of administration, reporting, scripting, and application development. Through our hands-on practitioner, well-designed course curriculum, real-world project assistance, updated course materials, and dedicated supporting team, you can complete the course in the prescribed time.

    If you are enrolled in classes and have paid fees but want to cancel the registration for any reason, we will attain you in 48 hours will be processed within 30 days of a prior request.

    You can contact our Tekslate support team, or you can send an email to for your queries.

    Have More Questions. Reach our Support Team

    Contact us

    Join a Free ServiceNow Demo Session

    See if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Tekslate

    Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in ServiceNow

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