ServiceNow Training

• ServiceNow User Interface
• Forms and Lists
• Plugins
• User Administration
• Configure User Accounts
• Creation of groups
• Assign roles to users and assign them to groups
• Licensing
• Creation of tables and forms
• Create new tables, applications, and modules
• Creation of import sets, transform maps

• Introduction to the knowledge base
• Create catalog items, order guides, and record producers
• Workflow Administration, SLAs, and Reports
• Perform workflow activities and administration
• Record Producer
• Order Guide
• Create and apply SLAs
• Create and modify Reports
• Core Application and Configuration

Create and modify UI Policies
Client Scripts
Business Rules
Script Includes
UI Actions
Create events and configure email notifications
Set up Access Control Rules

• Introduction to system upgrades
• View upgrade history and status
• Create and apply update sets
• Retrieve and apply update sets
• Best practices
• Homepage administration
• System Administration Best Practices

• SLA Definitions
• SLA Properties
• Attach SLA to tasks
• Create schedule and child schedule

• Introduction to scheduled jobs
• Scheduled Job log
• Scheduled reports

• Create Read, Write and Create ACL on table and field level
• Debug ACLS
• Write ACL Scripts
• The concept of privileged system admin

• Creating site, page
• Dynamic content block
• Define Header, theme, style sheet
• Creating UI page, UI macros