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Instructor-Led Live Online Training
Oracle CRM on Demand is a hosted SaaS (software as a service) application which provides deep Sales Force Automation functionalities with strong analytics along with Customer Service, Marketing and Contact Management functionalities. CRM On Demand Connected Mobile Sales for Android, iOS, Blackberry devices and Oracle CRM on Demand Disconnected Mobile Sales for iPad users which helps in sales procedural compliance and also used for call submission on the go.
Oracle CRM Training Curriculum
Administering Simple Products
Describing simple products, Creating and entering detail for simple products, Versioning and releasing a product record
Administering Attributes and Classes
Describing attributes, Creating a class hierarchy, Creating attributes and domains, and assigning them to a hierarchy, Assigning products to the class hierarchy, Generating smart part numbers.
Creating a new price list and price list line items
Creating volume discounts
Administering Catalogs and Categories
Describing a product catalog, Creating catalogs and categories, Adding products to categories, Understanding product catalog visibility
Administering Component-Type Customizable Products
Creating a component-type customizable product by defining relationships
Using a Workspace Project to manage, test, and release products, attributes, and classes
Using Time Slice reports to track changes within a given object/version during its life
Pricing Customizable Products
Describing component-based customizable product pricing strategies
Using the Pricing Designer to view and price a component-based customizable product
Creating constraints to enforce business logic during product configuration
Describing commonly-used rule types
Administering Eligibility and Compatibility
Describing Eligibility and Compatibility examples and usage scenarios
Defining Eligibility and Compatibility matrices
Administering Eligibility and Compatibility rules
Listing types of product promotions, Administering product bundles, coupons, and special configuration promotions
Administering eligibility and compatibility for product promotions
Using product promotions with quotes and orders
Describing product and promotion recommendation functionality, Creating product and promotion recommendations, Defining messages using Unified Messaging administrative views
Administering Multiple Product UIs
Creating multiple product user interfaces (UIs) for a customizable product, Using user interface properties for additional functionality, Describing the logic governing product UI selection
Using Application Deployment Manager
Describing the Application Deployment Manager (ADM) architecture, Exporting product-related data from a Siebel application, Packaging product data for deployment using ADM
Modeling Communications, Media, and Energy Products
Listing business requirements and modeling challenges in Communications, Media, and Energy (CME), Representing CME products in the Siebel application
Differentiating between predictive, interactive, and reactive product selection rules
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