22 September, 2020
Are you planning to attend an interview for the SAP CRM Developer role but confused on how to crack that interview and also what would be the most probable SAP CRM Interview Questions that the interviewer may ask? Well, you have reached the right place. Tekslate has collected the most frequently asked SAP CRM Interview Questions which are often asked in multiple interviews.
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Ans. Action Profile is a Post Processing Framework (PPF) which gives some output (like a smart form, fax, document ) on given conditions.
And this is used in every place in SAP CRM where we define the Conditions for the successful implementation of the activity. like in Opportunity Management, Monitoring the Activity of the enterprise employees, etc.
Ans. In marketing to execute a campaign, you need a Target group.
The target group in simple words is nothing but a group of BP’s. You can create a target group in the segment builder (T- code CRMD_MKTSEG).
Ans. Business objects are business partner sales order etc customizing objects are customizing country, customizing time zone, etc, conditions objects are pricing related
Ans. The market for CRM not too good it is just ok...
The main problem is no one is perfect so we don't get guidance from anybody.......we have to struggle ourselves.
Ans. To exchange data between ECC ( R3 ) and CRM systems we need to maintain connectivity for both systems. Please ask your Basis consultant to do the following configuration.Maintain Logical Systems in both systems and link with respective clients. Maintain RFC destinations in both systems pointing to each other system. Maintain Number ranges as mirror images in both systems. Ex: Maintain the same number range in ECC as Internal and in CRM as External or vice versa.
SAP ECC :
SAP CRM :
Ans. Master Data is org & CP basic data which are mandatory for creating org & CP in the CRM system.
EX: Org Name & address details & Contact details and CP related Names and contact details
Ans. Through the Batch job, we can transfer the non-sap org structure to another non-sap org structure.
we can transfer non-sap to sap and sap to non-sap through
Batch Job.. check SM36 To monitor batch job SM37
Ans. Transaction type - AG Item category - AGN
Ans. The navigation bar concept comes in WEB UI The navigation bar profile is defined in CRMC_UI_NBLINKS Based on how you define, you can have different work centers for different Navigation bar profiles.
Ans. It depends on the Landscape of your environment Example: Sandbox – Development – Testing or Quality -Production In the support process usually you replicate the issue that the user has got in the testing or quality environment and then try for a solution. In Implementation, the sandbox is used as a rough book to try implementing and doing experiments, later you do a clean configuration in Development and then transport the same to Testing or Quality and finally go live to the production environment. Note: The above mentioned is just an example, the landscape and process can be different from organization to organization.
Ans. Attribute sets, Info sets, BW queries, and ELM are the different data sources for segmentation.
Ans. There are different types of campaigns like E-mail campaigns, Call list can be generated, Campaigns can be run to create leads, etc.,
Ans. The business scenario is nothing but what is the process, like for example how is the CRM application used by your client. Example: for us, the sales reps from a different location in the US raise the sales orders in the CRM system and they flow to R/s and we also implemented the marketing module to run the e-mail campaigns for the product promotions.
Ans. Quotation transaction type:
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