PMP Interview Questions
What is project management?
Project management is a combination of operations such as applying knowledge, skills, tools, techniques in a project followed by the deliverables of the project. As whole project management is managing time, cost and the scope of a project.
Generally the project management is the part of internal organizational functions.
-To carry out the project successfully one must have a clearly defined goals & objectives.
-The WBS (Work Breakdown Structure) is very important in the context PMP ( Project Management) .
-The project management characteristics are complex,unique,involves high risk,constrained by time & cost.
-The project management is very much resource intensive.
-Ultimately , the successful project depends on the manager's efficiency, effectivity & performing standard of the core managerial activities , i.e. planning , organizing , staffing , Directing , controlling & coordinating.
How do you handle non-productive team members?
Analyse the issue first, Talk to Team members first informally then followed by problem solving.
Customer or Development Team. Which one is important for a project manager? How can you balance between two?
You have to accept that the customer comes first. The customer is always right. You ca not take care of the customer if you first are not taking care of your project team. It is a challenge. While there are some things you can do for the whole team, it comes down to taking care of each team member as the individual that he or she is. And to make it more difficult, then you must bring their various interests into coherence.
What do you spend the most time doing each day?
This gives you an indication of how they do their job. Someone who spends all day at the PC may suit your environment, or you might be looking for a project manager who gets out and visits clients most days of the week. Remember that they might be prepared to do something other than what they do now, so if you hear something that doesn’t fit with the post you are recruiting for, don’t rule them out before exploring this further.
How do you work with sponsors? How do you manage up?
Managing up means working well with people more senior than you. Project managers do this all the time, so it’s good to find out how they make those relationships work.
When was the last time you didn’t delegate and what happened?
This will help you work out if they are happy to be honest and tell you about a time that something went wrong. This shows their capacity to learn from mistakes and how they deal with information overload. Delegating work packages is key to project work and you’ll want to hire someone who understands that.
What was the most difficult ethical decision you’ve had to make on a project?
It can demonstrate their awareness of PMI Code of Ethics and even if they aren’t aware of that, their general approach to work. You can also use it to open up an interesting discussion and allow you to judge how they will fit into your business culture.
What are your career goals? How do you see this job affecting your goals?
Give realistic objectives and goals and provide substantial information to justify.
In what types of situations is it best to abandon loyalty to your manager?
What Methods Will You Use to Deliver the Results We’re Looking For?
When answering this question, it’s good to highlight techniques that you’ve used successfully in the past and identify the tools and support you expect your employer to provide. However, it’s also important to show that you understand the challenges inherent to that particular company and project. The interviewer may be looking to see if you’ll take a one-size-fits-all approach to your project manager duties, or if you’ve given some thought to the demands of a particular job.
Because of this, a generic answer is likely to fall short. Most interviewers don’t want to hear that a prospective project manager will apply the same framework to every problem; they want to know that the person they hire will take the unique nature of each project into account. To give a well-considered answer, it’s a good idea to respond to some questions of your own. For example, find out who your project sponsor will be, what support you’ll receive from the various departments involved in the project and what recourse you’ll have if shifting priorities impact resource allocation.
This means that you’ll have to do some quick thinking on your feet to process the interviewer’s answers and address how they will impact your approach to the project. The key is to demonstrate that you’ll ask the right questions at the outset rather than make broad statements that suggest you would take the same approach to any project manager job.
How Will You Put Together Your Project Team?
In asking a question like this, interviewers are really trying to find out what kind of a leader you are. They want to know if you understand the diverse skills and competencies that are required to bring a project to completion. Will you seek out people just like yourself, or are you prepared to work with many different personalities? Can you inspire and motivate everyone from senior executives to hourly support staff? Your answer should show that you recognize it takes many individual contributors with different strengths and capabilities to complete a project. A successful project manager doesn’t have to be good at everything; he or she just needs to know how to assemble and manage a team with expertise in a wide variety of areas.
What are the knowledge areas you must pay cognizance to as a project manager in order to efficiently handle the project and attain the anticipated outcome?
-Application of Lean Six Sigma
-Procurement and risk management
-Root cause analysis for major deviations
How do you estimate using three-point estimating methods?
Three-point Estimation is based on three different estimated values to improve the result. The concept is applicable for both cost and duration estimation. This helps in mitigating the estimation risk. It also takes into consideration uncertainty and associated risks while estimating values. Estimation can be carried out for an entire project, or for a WBS component or for an activity.
In a three-point estimation, the expected value of a task is determined by calculating the mean of three different values. These three different values are Optimistic Value (O), Pessimistic Value (P), and Most Likely Value (M).
What creative problem solving techniques can you use for unique problems?
It is important to engage the team in solving unique problems as brainstorming can often yield positive results. Additionally, the Fishbone diagram and De Bono’s thinking hats can also help one approach a problem creatively and effectively.
State the role of Isikawa/ Fishbone diagrams in determining root causes of risks.
This is a graphical method of determining cause and effect relationships leading to a specific risk. One could then determine mitigation actions for that risk.
What is the triple constraint triangle in project management?
All projects are carried out under certain constraints – traditionally, these are cost, time and scope. These three important factors are commonly called “the triple constraint”. Each constraint forms the vertices, with quality as the central theme:
-Projects must be delivered within cost
-Projects must be delivered on time
-Projects must meet the agreed scope – no more, no less
-Projects must also meet customer quality requirements
What is a decision support system (DSS)?
A DSS is used vastly in enterprise applications, mainly MIS & ERP based systems. It provides automation and stability in the decision making process of the organization. There are two types of DSS, structured and unstructured. DSS connects many flow charts in the organizational process. It can be formulated and built statistically or stochastically.
What is a fish bone diagram?
Fishbone diagrams, also called as Ishikawa diagrams (or cause-and-effect diagrams) show the reasons behind a certain event. In project management, this tool is used in quality management and risk management processes.
What is CMMI?
CMMI stands for Capability Maturity Model Integration. It is a process improvement approach that provides organizations with the essential elements for effective process improvement.
What is Six Sigma and how is it important in project management?
Six Sigma is a measure of quality that strives for near perfection. It is data-driven approach and methodology for eliminating defects. In order to achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. If applied effectively, six sigma can approach can help finish a project on time, be reducing the risk of effects/failure.
What is a risk register?
It is a register/document that contains all the identified risks of a project, including a list of actions/potential actions.
What are some techniques used for defining scope?
Some of the techniques used for defining scope are product breakdown, requirements analysis, systems engineering, systems analysis, value analysis and alternatives analysis. Alternatives analysis can be achieved by lateral thinking brainstorming and pairwise comparisons.
Situational & Behavioral Questions
Unfortunately, providing you exact answers to these type of questions is impossible, but we sure can share tips as to how you can approach these questions. Since project management has a lot to do with the manager’s attitude, these questions can be tricky, but if you answer honestly, wearing the cap of a capable project manager, your answers will be convincing enough.
What are the most important values and ethics you should demonstrate as a leader?
Integrity: being truthful and trustworthy and having conviction is an essential leadership competency. The effective leader demonstrates values and ethics in personal behavior and integrates these values and ethics into organizational practices and activities. A good leader acts with the courage of his/her convictions. While leaders are open with their employees and model honesty, transparency and fairness, they do not violate confidences or divulge potentially harmful information.
You may also share your knowledge and learnings from the PMI code of ethics.
When was the last time you didn’t delegate properly and what was the consequences?
This question will assess your capability to learn from mistakes and deal with information overload. Even if you have not faced a similar situation in your professional life, try to draw parallel inferences from your personal life as a testimony of your ability to learn from mistakes.
What is your biggest weakness?
While this question sounds like a general interview question, but its approach in the project management background makes this question, extremely important for your interview. As a project manager, you are supposed to thoroughly understand your team. You are supposed to hone their positives and motivate them to fight their negatives. Thus, it is important for a project manager to first understand himself as a person. Try to give an honest answer and remember to also share how you plan to deal with your weakness and not let it come in your way as a project manager.
How have you improved project management process at your current firm?
You might not have achieved something phenomenal in your current firm and that is absolutely alright. What the interviewer wants to assess by asking you this question, is your ability to make a difference and contribute as an individual. This question is your chance to prove that you can blend in, yet stand out.