Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in ServiceNow Admin
Course Duration | 30 hrs | ||
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Live Projects | 2 | ||
Next Batch | 20 February, 2021 |
This is the introduction module, working over enlightening ServiceNow admin
What is Service Now
Why and who can use Service Now
The concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Learn all about incident management process and service improvements.
Overview
Incident management process
Continual service improvement to incident management
This module will introduce the change management process, workflow and service improvement.
Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
What are problem management workflow and task types are explained in this module?
Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu
Learn all about CI relationships and much more in this module.
Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
This module explains all about knowledge management.
Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge
Importance of Service level agreement, workflow and learn much more in this module.
Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now
A brief explanation of the service catalogue.
My Profile
My tasks and approvals
Introduction to Service Catalog
Custom App Introduction
Creating Fetch
After successful completion of the ServiceNow Admin course at Tekslate, the participant will be able to
Perform Admin activities effectively in ServiceNow
Create Tables, Fields, Form Layouts, Views
Create and Administer Users, Groups and Roles
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules
Develop Workflow to automate processes.
Create Reports and add them on Dashboards
understand Knowledge Management and its modules.
Migrate Customizations from one instance to Other through Update Sets
World’s top multinational companies are recruiting Certified ServiceNow Admin professionals.
ServiceNow Admin professionals are earning high salaries compared to professionals working on other technologies.
On average, ServiceNow Administrator earns $95,000 USD per annum.
The following job roles will get benefited from learning this course:
System administrators
Consultants
End users
Developer
Aspirants aiming for a career in the prospective field.
We will provide two real-time projects under the guidance of a professional trainer, who will explain to you how to acquire in-depth knowledge on all the concepts involved in these projects.
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Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in ServiceNow Admin
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