ServiceNow Admin Training

Learn all about incident management process and service improvements.

• Overview

• Incident management process

• Continual service improvement to incident management

This module will introduce the change management process, workflow and service improvement.

• Overview

• Change management process (Raising, planning and Authorize)

• Change management workflow and change task

• Continual service improvement to change management

What are problem management workflow and task types are explained in this module?

• Overview

• Problem management process (identify, Investigate, Resolve)

• Problem management workflow and problem task types

• Continual Service improvement to problem management

• Context menu

Learn all about CI relationships and much more in this module.

• Introduction to CI and Asset

• Class and category CI

• Model and type of assets

• CMDB Plug-in and CI Relationships

This module explains all about knowledge management.

• Overview

• Knowledge Management Roles

• Application and Modules

• Using Knowledge

• Creating Knowledge

• Translating Knowledge

• Tracking and Reporting on Knowledge

Importance of Service level agreement, workflow and learn much more in this module.

• Introduction to SLA

• OLA and UPC

• SLA Workflow

• Service Level Agreement

• SDLC In Service now

A brief explanation of the service catalogue.

• My Profile

• My tasks and approvals

• Introduction to Service Catalog

• Custom App Introduction

• Creating Fetch

After successful completion of the ServiceNow Admin course at Tekslate, the participant will be able to

• Gain knowledge on configuring process

• Perform Admin activities effectively in ServiceNow

• Create Tables, Fields, Form Layouts, Views

• Create and Administer Users, Groups and Roles

• Configure Application Menus and Modules

• Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

• Develop  Workflow to automate processes.

• Create Reports and add them on Dashboards

• understand Knowledge Management and its modules.

• Migrate Customizations from one instance to Other through Update Sets

• There are numerous job opportunities available for ServiceNow Admin professionals all over the world.

• World’s top multinational companies are recruiting Certified ServiceNow Admin professionals.

• ServiceNow Admin professionals are earning high salaries compared to professionals working on other technologies.

• On average, ServiceNow Administrator earns $95,000 USD per annum.

The following job roles will get benefited from learning this course:

• System administrators

• Consultants

• End users

• Developer

• Aspirants aiming for a career in the prospective field.

• There are no specific prerequisites for learning this course. Anyone who is interested in learning this course can join this training.

We will provide two real-time projects under the guidance of a professional trainer, who will explain to you how to acquire in-depth knowledge on all the concepts involved in these projects.

• Our trainers are well experienced professionals and certified in working with front-end development technologies.

• We will record all the Live sessions you go through, and we will send the recording of the class you missed.

• For practical execution, our trainer will provide server access to the student. 

• All our training classes are live. This is to solve all the student queries directly with the trainer.

• Live online training means, our trainer will be in online with you to solve your issues.
• Pre-recorded training means, there will be no trainer available to solve your issues.

• You can contact our Tekslate support team, or you can send an email to info@tekslate.com for your queries.

• Yes, you can access the course material after completing course by the recorded training videos we shared with you during training.

• To avail all discounts offered by Tekslate, you need to visit the website regularly. However, there will be a group discount for 2 or more participants.

• Yes, you will get your refund by cancelling some administration fee from the course. But, you should cancel your enrolment within 48 hours of registration, and then the refund will be retained within 30 days of a request.