ServiceNow Admin Training

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Gain essential skills taught by industry experts with our custom tailored curriculum. Work on projects that add weightage to your resume and get job ready.


Tekslate provides the best training for ServiceNow Admin by highly experienced trainers. It will enable you to gain in-depth knowledge of ServiceNow concepts on how to configure, implement, and administer the ServiceNow platform. You will also get an opportunity to work on two real-time projects during training which will help in clearing the ServiceNow Admin Certification Exam.


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30 Hrs Instructor Led Training
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Self-paced Videos
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20 Hrs Project & Exercises
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Job Assistance
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Flexible Schedule
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Lifetime Free Upgrade
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Mentor Support

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ServiceNow Admin Course Content

1.   Introduction To ServiceNow Admin

This is the introduction module, working over enlightening ServiceNow admin

  • What is Service Now

  • Why and who can use Service Now

  • The concept of cloud computing in Service Now

  • Introduction to ITIL foundation

  • Navigation and users

  • Helpful portals, releases

Learn all about incident management process and service improvements.

  • Overview

  • Incident management process

  • Continual service improvement to incident management

This module will introduce the change management process, workflow and service improvement.

  • Overview

  • Change management process (Raising, planning and Authorize)

  • Change management workflow and change task

  • Continual service improvement to change management

What are problem management workflow and task types are explained in this module?

  • Overview

  • Problem management process (identify, Investigate, Resolve)

  • Problem management workflow and problem task types

  • Continual Service improvement to problem management

  • Context menu

Learn all about CI relationships and much more in this module.

  • Introduction to CI and Asset

  • Class and category CI

  • Model and type of assets

  • CMDB Plug-in and CI Relationships

This module explains all about knowledge management.

  • Overview

  • Knowledge Management Roles

  • Application and Modules

  • Using Knowledge

  • Creating Knowledge

  • Translating Knowledge

  • Tracking and Reporting on Knowledge

Importance of Service level agreement, workflow and learn much more in this module.

  • Introduction to SLA

  • OLA and UPC

  • SLA Workflow

  • Service Level Agreement

  • SDLC In Service now

A brief explanation of the service catalogue.

  • My Profile

  • My tasks and approvals

  • Introduction to Service Catalog


  • Custom App Introduction

  • Creating Fetch

ServiceNow Admin Training Options

Self Paced Training

  • 30 Hrs of Live Recorded Videos
  • Life-time LMS Access
  • 100% Practical Approach

Online ClassroomRecommended
  • 30 Hrs of Live Training
  • Flexible Timing Options
  • Real-Time Projects
  • Job Assistance
  • Certification Guidance
  • Flexible EMI Options

20 Aug, 2022-

20 Sep, 2022

01:30 AM IST

23 Aug, 2022-

23 Sep, 2022

01:30 AM IST

27 Aug, 2022-

27 Sep, 2022

02:30 AM IST

30 Aug, 2022-

30 Sep, 2022

02:30 AM IST

Why Corporates Choose Tekslate For Their Training Needs

Tekslate is the training partner for more than 120+ corporates across the globe having trained over 2000+ professionals. We are a one stop solution for skill upgrade for organizations and individuals to innovate and progress rapidly.

Flexible training options globally

Tailored curriculum to fit your project needs.

Assured practical exposure

We have got everything covered for any IT skill upgrade for your organization. We are just a click away.


ServiceNow Admin Online Training Objectives

After successful completion of the ServiceNow Admin course at Tekslate, the participant will be able to

  • Gain knowledge on configuring process
  • Perform Admin activities effectively in ServiceNow

  • Create Tables, Fields, Form Layouts, Views

  • Create and Administer Users, Groups and Roles

  • Configure Application Menus and Modules

  • Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules

  • Develop  Workflow to automate processes.

  • Create Reports and add them on Dashboards

  • understand Knowledge Management and its modules.

  • Migrate Customizations from one instance to Other through Update Sets

  • There are numerous job opportunities available for ServiceNow Admin professionals all over the world.
  • World’s top multinational companies are recruiting Certified ServiceNow Admin professionals.

  • ServiceNow Admin professionals are earning high salaries compared to professionals working on other technologies.

  • On average, ServiceNow Administrator earns $95,000 USD per annum.


The following job roles will get benefited from learning this course:

  • System administrators

  • Consultants

  • End users

  • Developer

  • Aspirants aiming for a career in the prospective field.


  • There are no specific prerequisites for learning this course. Anyone who is interested in learning this course can join this training.

We will provide two real-time projects under the guidance of a professional trainer, who will explain to you how to acquire in-depth knowledge on all the concepts involved in these projects.

Tekslate Advantage:

Real - World Projects

With real-world projects you’ll gain working experience that companies require while you get hired.

Career Services

Our career services include mock interviews, certification assistance and guide you to prepare your professional resume that gets you hired.

Flexible Learning Options

Customize your curriculum as per your project needs, learn at your own pace or choose the schedule that fits best to you.

Mentor Support

Our expert mentors help you when you are stuck in any time of the training sessions and help you stay on track.

ServiceNow Admin Training Course Reviews


It’s a great learning experience at Tekslate, I completed the ServiceNow Admin course last month. The way the trainer delivered classes on i



One of my friends referred me Tekslate for ServiceNow Admin course, I was very doubtful before joining, but after completion of training, I’



The trainer is highly experienced in dealing with real-time projects and explained each and every topic in-detail which helped me to underst



Upon completion of the training you’ll be provided a course completion certificate which adds weightage to your resume and increases your chances of getting hired.


  • Certification Assistance
  • Certification Sample Questions
  • FAQs about ServiceNow Admin Course

    • Our trainers are well experienced professionals and certified in working with front-end development technologies.
    • We will record all the Live sessions you go through, and we will send the recording of the class you missed.
    • For practical execution, our trainer will provide server access to the student. 
    • All our training classes are live. This is to solve all the student queries directly with the trainer.
    • Live online training means, our trainer will be in online with you to solve your issues.
    • Pre-recorded training means, there will be no trainer available to solve your issues.