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About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core volumes, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization’s strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.

Why to attend Tekslate Online Training ?​

Classes are conducted by Certified ITIL Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ITIL. Our training make you more productive with your ITIL Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

ITIL Training Curriculum

Introduction to service management

Introduction to Service Management Lifecycle Preview, Principles of IT Service Management Preview, Objectives, IT Service Management Best Practices, Public and Proprietary Practices, Knowledge Check, Service Introduction, Service Management, Service Management Practice, Challenges in Service Management, Benefits of IT Service Management, Stakeholders in Service Management, Internal and External Customers, Internal and External Services, Process, Process Characteristics, Functions Related to Service Management, How Processes and Functions Operate, Roles in Service Management, RACI Model, Types of Service Providers, Supplier and Contracts,  Service management lifecycle,  The Service Lifecycle, Objectives, Components of Service Management Lifecycle, Interactions in the Service Lifecycle, Relationship between Governance and ITSM

Introduction to Service Strategy

Service Strategy, Introduction to Service Strategy, Objectives, Service Strategy Overview, Service Strategy Processes, Types of Services, Service Strategy Customers and Users

Service Strategy Concepts

Objectives, Service Utility and Warranty, Service Assets, Knowledge Check, Value Creation, Factors that Influence Customer Perception of Value, Customer Perception of Value, Business Outcomes, Service Packages, Business Case and Its Uses, Business Case Structure, Risk, Service Management Technology and Automation, Automation Benefits, Service Management Tools.

Service Strategy Processes

Objectives, Demand Management Overview, Managing Demand for Services, PBA and UP, PBA and UP (contd.), Service Portfolio Management Introduction, Service Portfolio Management Overview, Service Portfolio Components, Service Portfolio Management Process, Financial Management Overview, Financial Management Activities, Financial Management Benefits, Knowledge Check, Business Relationship Management Overview, BRM External and Internal Service Providers, Business Relationship Manager Responsibility.

Service Design

Introduction to Service Design, Objectives, Service Design Overview, Roles in Service Design

Key Concepts in Service Design

Objectives, 4 P’s of Service Design, Major Aspects of Service Design, Service Design Pac

Service Design Processes

Objectives, Service Catalogue Management Overview, Service Catalogue Management Two View Structure, Service Catalogue Management Three View Structure, Service Catalogue Management Three View Structure (contd.), Role of Service Catalogue Manager, Service Level Management Overview, Service Level Management Process Activities, Service Level Management Key Terms, Relationship between Service Catalogues and Agreements, Service Level Management Designing SLA Structures, Service Level Management Designing SLA Structures (contd.), Content Of An SLA, Service Level Management Service Review, Service Improvement Program, Interfaces To Service Level Management, Service Level Management Vs. Business Relationship Management, Supplier Management Overview, Supplier And Contract Management Information System, Supplier Management And Service Level Management, Supplier Categorisation, Role Of Supplier Manager, Capacity Management Overview, Capacity Management Process Activities, Sub Processes in Capacity Management, Capacity Management Capacity Plan, Availability Management Overview, Availability Management Key Terms, Availability Management Expanded Incident Lifecycle, Concepts Related To Expanded Incident Lifecycle, IT Service Continuity Management Overview, IT Service Continuity Management Key Terms, IT Service Continuity Management lifecycle Activities, Information Security Management Overview, Information Security Framework, IT Security Policy, Information Security Management System, Design Coordination Overview, Design Coordination And Governance.

Introduction to Service Transition

Service Transition, Objectives, Service Transition Overview, Configuration Item
Configuration Management System

Service Transition Processes

Objectives, Introduction to Service Transition Processes, Transition Planning and Support, Introduction to Change Management, Change Management Overview, Change Model, Types of Change, Key Terminologies, Change Proposal, Change Management Process Change Flow, Change Advisory Board, Change Manager Responsibilities, 7 R’s of Change Management, Change Metrics, Key Challenges in Change Management, Service Asset and Configuration Management, Knowledge Check, Configuration Baseline and Database, Definitive Media Library, CMDB and DML, Secure Library and Secure Stores, SACM Logical Model, Relationship between CMDB, CMS and SKMS, Knowledge Check, Introduction to Release and Deployment Management, Release and Deployment Management Overview, Release Policy, Types of Releases, Release and Deployment Approaches, RDM Phases, Introduction to Knowledge Management, Knowledge Management Overview, Data Information Knowledge Wisdom,  Service Operations,  Introduction to Service Operations, Objectives, Service Operations Overview, Role of Communication, Types of Communication, Events, Alerts and Incidents, Problems and Workarounds, Known Error and Known Error Database, Priority

Service Operations Processes

Objectives, Event Management Overview, Event Management Process Activities, Event Logging and Filtering, Manage Exceptional Events, Manage Informational and Warning Events, Knowledge Check, Incident Management Overview, Incident Management Basic Concepts, Incident Management Process Flow, Process Interfaces, Problem Management Overview, Types of Problem Management Processes, Knowledge Check, Reactive Problem Management Process Flow, Problem Management-Interface with Other Processes, Request Fulfillment Overview, Service Request, Access Management Overview


Objectives, Service Desk Overview, Local Service Desk, Centralised Service Desk, Virtual Service Desk, Follow The Sun Service Desk, Specialised Service Desk, Service Desk Staffing, Service Desk Skills Required, Service Desk Metrics
Technical Management Overview, Application Management Overview, Application Management vs. Application Development, IT Operations Management Overview

Introduction to Continual Service Improvement

Continual Service Improvement, Objectives, CSI Overview

Key Principles and Models

Objectives, CSI and Organisational Change, CSI Register, Service Measurement, CSI Monitor and Measure, Types of Metrics, CSI Measurement and Metrics, CSF and KPI Examples, CSI PDCA Deming Cycle, Seven-Step Improvement Process Overview, Seven-Step Improvement Process Scope, Seven-Step DIKW Model, CSI Model


ITIL Foundation training from TekSlate is designed to ensure that you clear the ITIL exam in the first attempt. ITIL prepares you for the entry-level certification you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle.

Exam Details::

Benefits to our Global Learners

  • Tekslate services are Student-centered learning.
  • Qualitative & cost effective learning at your pace.
  • Geographical access to learn from any part of the world.

ITIL Certification Training in Your City

ITIL Training India

Tekslate provides instructor-led live online training and corporate training. ITIL Training provides you hands on real-time project experience. Our Tableau trainers are certified industry experts and work professionals. We provide customized training for beginners as well working professionals.

ITIL Training United States

Our trainers in US are certified and have in-depth knowledge regarding ITIL Concepts. Tekslate superior quality training is what makes us stand apart from others. Case studies are included in the curriculum of training programs irrespective of the mode you chose. You can avail training in your cities like New York, Los Angeles, Chicago, Houston, and more.

ITIL Training United Kingdom

For experienced professionals in UK, special batches are conducted in different timings. Customized approach to imparting training has made us different from others. You can clarify your doubts after completing the class. You can avail training in your cities like London, Birmingham, Leeds, Glasgow and more.

ITIL Training Canada

There are many companies that offer ITIL training in Canada. Our ITIL course provides basic understanding about the introduction and overview. It is the course that can be educate right from the beginner to the intermediate and advanced level. ITIL Training is provided by Real Time Industry Experts who has huge subject knowledge, skills and enhances the skills of students in the best way. You can avail training in your cities like Montreal, Winnipeg, Mississauga, Ottawa and more

ITIL Training in Hyderabad

We at TekSlate offer interactively designed ITIL training. The ITIL Training course design in Hyderabad aims not only imparting theoretical concepts, but also aid students explore and experiment the subject. By the end of our training program, students can confidently update their profiles with knowledge and Hands on experience.

ITIL Training in Bangalore

TekSlate masters in IT Online Training services. We are aware of industry needs and we are offering ITIL Training in Bangalore in a more practical way. We guarantee efficient training offered by real-time experts in the industry.

ITIL Training in Chennai

TekSlate is one of the top-ranked Institute in ITIL training in Chennai. We provide best quality training for ITIL online with well-experienced professionals. Our unique blend of hands-on training enables students with the productive skills to improve their performance.

ITIL Training in Pune

TekSlate offers Instructor-led online training by Top-Notch Trainers in Pune. Every session will be recorded and provided to you for future reference. Good quality Material will help students explore the subject confidently.

ITIL Training in Mumbai

TekSlate offers best ITIL Training in Mumbai with most experienced professionals. Our Instructors are working professionals in the related technologies. Our team of trainers provides training services in a practical way with a framed syllabus to match with the real world requirements for both beginner level to advanced level.

ITIL Training in Delhi

ITIL Training helps you to develop your IT skills through our wide variant training curricula. TekSlate in Delhi has immense experienced real-time professionals having years of experience. Our training program is very much mixed with both practical and interview point of questions to achieve the expertise in the subject.


Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics of ITIL Training. Tekslate also verifies their technical background and expertise.


As we are one of the leading providers of Training in ITIL , We have customers from:

Popular cities of USA, like:

  • New Jersey, Los Angeles, Charlotte, Chicago, Dallas, San Jose, Washington, Houston, San Francisco, Oklahoma City, Las Vegas, Baltimore, Kansas City, Pittsburgh, Orlando, Connecticut, Irving, Richmond and other predominant places.

ITIL Training in New York

The City of New York, often called New York City (NYC) or simply New York, is the most populous city in the United States.New York City is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world’s most populous mega cities. Silicon Alley, centered in Manhattan, has evolved into a metonym for the sphere encompassing the New York City metropolitan region’s high technology industries involving the Internet, new media, telecommunications, digital media, software development, biotechnology, game design, financial technology (“FinTech”), and other fields within information technology that are supported by its entrepreneurship ecosystem and venture capital investments.

ITIL Training in Houston

Houston is the most populous city in the U.S. state of Texas and the fourth most populous city in the United States. Houston is recognized worldwide for its energy industry—particularly for oil and natural gas—as well as for biomedical research and aeronautics. Renewable energy sources—wind and solar—are also growing economic bases in the city.

ITIL Training in Chicago

The Chicago metropolitan area, often referred to as “Chicagoland”, has nearly 10 million people and is the third-largest in the United States and fourth largest in North America. Positioned along Lake Michigan, the city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation. The city claims two Dow 30 companies: aerospace giant Boeing, which moved its headquarters from Seattle to the Chicago Loop in 2001 and Kraft Heinz.

ITIL Training in Dallas

Dallas is the most populous city in the Dallas–Fort Worth metroplex, which is the fourth most populous metropolitan area in the United States. The economy of Dallas is considered diverse, with dominant sectors including defense, financial services, information technology, telecommunications and transportation. It serves as the headquarters for 9 Fortune 500 companies within the city limits.

ITIL Training in San Jose

San Jose officially the City of San Jose is an economic, cultural and political center of Silicon Valley and the largest city in Northern California. San Jose is a global city, notable as a center of innovation, for its affluence,weather, and high cost of living. San Jose’s location within the booming high tech industry, as a cultural, political, and economic center has earned the city the nickname “Capital of Silicon Valley”.


ITIL Training in Hyderabad 

TekSlate is the leading training provider in Hyderabad. Hyderabad popularly known as the City of Pearls & is the capital city of Andhra Pradesh. The city popular for its Film City and Charminar, Hyderabad is also a growing metropolitan area of the South. The city has been a prosperous pear and diamond trading center for the nation from years. Alongside, many manufacturing and financial institutions entered the city with industrialization. Also the flourishing pharmaceutical and biotechnology industries in Hyderabad earned it the title of India&  pharmaceutical capital. The city is home to more than 1300 IT firms including Google, IBM, Yahoo, Dell, Facebook, Infosys, TCS, Wipro and more.

ITIL Training in Bangalore

TekSlate is the leading training provider in Bangalore. It is the capital of the Indian state of Karnataka. It has a population of over ten million, making it a megacity and the third most populous city and fifth most populous urban agglomeration in India.  Bangalore is sometimes referred to as the “Silicon Valley of India” (or “IT capital of India”) because of its role as the nation’s leading information technology (IT) exporter. Indian technological organisations ISRO, Infosys, Wipro and HAL are headquartered in the city.

ITIL Training in Chennai

Madras is divided into four broad regions: North, Central, South and West. North Madras is primarily an industrial area. South Madras and West Madras, previously mostly residential, are fast becoming commercial, home to a growing number of information technology firms, financial companies and call centers.

ITIL Training in Pune

Pune is known as “Oxford of the East” due to the presence of several well-known educational institutions. The city has emerged as a major educational hub in recent decades, with nearly half of the total international students in the country studying in Pune. Research institutes of information technology (IT), education, management and training in the region attract students and professionals from India and overseas. Several colleges in Pune have student-exchange programs with colleges in Europe.

Along with it, we also prevail our valuable online training in the places of UK, Australia, and other parts of the world.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

You will work on real world Best ITIL Online Training projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience ITIL Online training by providing all the utilities required for the in-depth understanding of the course.


If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.


As we are one of the leading providers of Online training, We have customers from:

Popular cities of USA, like:

  • New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Austin, Jacksonville, San Francisco, Columbus, Indianapolis, Fort Worth, Charlotte, Seattle, Denver, El Paso, Washington, Boston, Detroit, Nashville, Memphis, Portland, Oklahoma City, Las Vegas, Louisville, Baltimore, Milwaukee, Albuquerque, Tucson, Fresno, Sacramento, Mesa, Kansas City, Atlanta, Long Beach, Colorado Springs, Raleigh, Miami, Virginia Beach, Omaha, Oakland, Minneapolis, Tulsa, Arlington, New Orleans, Wichita, Cleveland, Tampa, Bakersfield, Aurora, Honolulu, Anaheim, Santa Ana, Corpus Christi, Riverside, Lexington, St. Louis, Stockton, Pittsburgh, Saint Paul, Cincinnati, Anchorage, Henderson, Greensboro, Plano, Newark, Lincoln, Toledo, Orlando, Chula Vista, Irvine, Fort Wayne, Jersey City, Durham, St. Petersburg, Laredo, Buffalo, Madison, Lubbock, Chandler, Scottsdale, Glendale, Reno, Norfolk, Winston–Salem, North Las Vegas, Irving, Chesapeake, Gilbert, Hialeah, Garland, Fremont, Baton Rouge, Richmond, Boise, San Bernardino.

Popular cities of Canada, like:

  • Toronto, Montreal, Vancouver, Edmonton, Hamilton, Ottawa, Calgary, Ontario, Qubec etc

Popular cities of India, like:

  •  Hyderabad, Pune, Bangalore, Chennai, Delhi and Mumbai.

Along with it, we also prevail our valuable online training in the places of UK, Australia, India and other parts of the world

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