ServiceNow Admin Interview Questions
1Q) What is the update set?
Ans: An updated set is a group of customization that can be moved from one instance to another.
2Q) Where do you modify the Service catalog item?
Ans: Service catalog>Maintain Item
3Q) What does the application navigator?
Ans: Provides links to all application menus and modules.
4Q)Where tables can be manipulated?
Ans: Record List Forms Table and Columns
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5Q) iA filter is defined with the following attributes in ServiceNow?
Ans: Field name, operator, and Values
6Q)How do you modify or create a workflow?
Ans: Utilize the graphical workflow editor.
7Q) Which access is needed to access ACLs?
Ans: Security Admin.
8Q) What is RITM?
Ans: Request Item
9Q) What does the coalesce field do?
Ans: Coalescing on a field (or set of fields) means the field will be used as a unique key.
10Q) How do you know which release version of ServiceNow you are working on?
Ans: Go to System Diagnostics > Stats and check the Build name
11Q) What is a column?
Ans: Column is the field
12Q) Where are bread crumbs in SN?
Ans: It’s the filter views
13Q) to save duplicate data while importing?
Ans: Utilize Coalesce field to make the field unique
14Q)What controls what type of data users can access?
Ans: ACL provides permission to access any object in ServiceNow.
15Q) What is stored in a table?
16Q) What is CI?
Ans: Configuration Item
17Q) What is BSM?
Ans: Business Service Map
18Q) What is Variable Set?
Ans: Unit of variable which can be shared with catalog items.
19Q) What are the workflow activities?
Ans: Approvals conditions Notifications Task Timer Utilities
20Q) What runs on the Client-side and Server-side?
Ans: UI policy and Client scripts run on the Client-side Business rules and Data policy runs on a server-side.
21Q)How do you set a read-only field?
Ans: UI policy
22Q) What is a business rule?
23Q) Where can you see information about system activity?
Ans: System Logs
24Q) What module tracks all upgrades made to the system?
Ans: System Diagnostics > Upgrade History
25Q) What is SAAS?
Ans: Software as a Service
26Q) What is the function of the application navigator?
Ans: Provide links to all applications and modules.
27Q) What is the name of the search used by ServiceNow?
28Q) What is a set of table fields?
Ans: A record
29Q) What is a light red field status indicator that means?
Ans: A required field that has a saved value.
30Q) What is the orange field status indicator means?
Ans: Read-only field
31Q) What is the red dashed line indicates?
Ans: data or mistyped word.