What is update set?

An update set is a group of customization that can be moved from one instance to another.

Where do you modify Service catalog item?

Service catalog>Maintain Item

What does the application navigator?

Provides links to all application menus and modules.

Where tables can be manipulated?

Record List Forms Table and Columns

Filter are defined with following attributes in ServiceNow?

Field name, operator and Values

How do you modify or create workflow?

Utilize the graphical workflow editor.

Which access is needed to access ACLs?

Security Admin.

What is RITM?

Request Item

What does the coalesce field do?

Coalescing on a field (or set of fields) means the field will be used as a unique key.

How do you know which release version of ServiceNow you are working on?

Go to System Diagnostics > Stats and check the Build name

What is a column?

Column is field

Where are bread crumbs in SN?

It’s the filter views

How to save duplicate data while importing?

Utilize Coalesce field to make the field unique

What controls that what type of data users can access?

ACL provides permission to access any object in ServiceNow.

What is stored in a table?


What is CI?

Configuration Item

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What is BSM?

Business Service Map

What is Variable Set?

Unit of variable which can be shared with catalog items.

What are workflow activities?

Approvals conditions Notifications Task Timer Utilities

What runs on Client side and Server side?

UI policy and Client scripts run on Client side Business rules and Data policy runs on a Server side.

How do you set read only field?

UI policy

What is a business rule?

A piece of java script configured to run when record is displayed, inserted, deleted or queried.

Where can you see information about system activity?

System Logs

What module tracks all upgrades mode to the system?

System Diagnostics > Upgrade History

What is SAAS?

Software as a Service

What is the function of application navigator? 

Provide links to all applications and modules.

What is the name of search used by ServiceNow?


What is set of table fields?

A record

What is light red field status indicator means?

A required field that has a saved value.

What is orange field status indicator means?

Read only field

What is red dashed line indicates?

Invalid data or mistyped word.