Group Discounts available for 3+ students and Corporate Clients

Course Details

Service Desk Manager is an IT service support solution to streamline support operations through tight integrations between request, incident, problem, change, knowledge, and asset and configuration management processes.

Service Desk Manager Training Curriculum

Building the Right Conceptual Model

Understand the role of support within the context of the organisations overall mission and strategic business goals, Determine the design and set-up of a successful support organisation based on proven strategies and known best practices, Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Business Integration

Understand the importance of business and IT integration, Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities, Understand the importance and need for goals and objectives, Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it, Determine the type and style of management reporting that best meets the organisation’s needs.

Service Culture

Recognise and understand the importance of understanding our customer’s expectations and perceptions, Understand the benefit of using SLAs effectively as a service quality improvement tool, Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition.

Implementation Planning

Determine how to develop a project plan to set-up or re-design the Service Desk, Identify the steps required in a project plan, Understand the importance of effective Process Management, Examine the ITSM processes with which the Service Desk has involvement, Determine the function of the Service Desk within the problem management process, Identify methods for setting priorities, Understand ways to maximise the use of knowledge management, Determine the importance of a good change management process.

Operational Processes

Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes, Understand the importance of root cause analysis, Review the importance and benefit of metrics as part of the customer service processes.

People and Motivation

Examine motivational theories and how they apply within the workplace, Identify the key skills and attributes required for Service Desk staff, Review work environment factors and their impact on staff motivation and behaviour.

People Skills and Knowledge

Determine different categories of skills and knowledge required by staff, Identify the core business knowledge all staff should possess as a minimum, Determine the manner in which staff currently acquire their skills and knowledge.

Quality Assurance

Understand the common QA practices used to assess, modify and improve IT services in order to meet and exceed customer expectations, Understand the role of benchmarking in the Service Desk environment in order to obtain a comparative evaluation of performance.

Tools and Technologies

Identify the commonly used Service Desk tools and technologies, their benefits and pitfalls, Examine the various knowledge tools available to the Service Desk, Identify which tools we use, which we need and why we need them.

Business Mastery

Understand the responsibilities of the Service Desk in contributing to IT and business objectives, Implement ways to recognize and promote the benefits a Service Desk brings to the business, Gain a basic understanding of financial principles and business awareness.

Organisational Leadership

Identify the skills required for the Service Desk team from the customer’s perspective and ours, Determine methods to recruit and retain talented staff, Identify the qualities that make for effective leadership and how to develop them.

Professional Development

Determine how well we manage our time and develop ways for improving our time management skills, Understand the importance of continual personal development, continual learning and of staying current within the industry, Identify techniques for staff assessment and staff development.

Faq's

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics of Service Desk manager Training. Tekslate also verifies their technical background and expertise.

 

As we are one of the leading providers of Training in Service Desk manager , We have customers from:

Popular cities of USA, like:

  • New Jersey, Los Angeles, Charlotte, Chicago, Dallas, San Jose, Washington, Houston, San Francisco, Oklahoma City, Las Vegas, Baltimore, Kansas City, Pittsburgh, Orlando, Connecticut, Irving, Richmond and other predominant places.

Service Desk manager Training in New York

The City of New York, often called New York City (NYC) or simply New York, is the most populous city in the United States.New York City is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world’s most populous mega cities. Silicon Alley, centered in Manhattan, has evolved into a metonym for the sphere encompassing the New York City metropolitan region’s high technology industries involving the Internet, new media, telecommunications, digital media, software development, biotechnology, game design, financial technology (“FinTech”), and other fields within information technology that are supported by its entrepreneurship ecosystem and venture capital investments.

Service Desk manager Training in Houston

Houston is the most populous city in the U.S. state of Texas and the fourth most populous city in the United States. Houston is recognized worldwide for its energy industry—particularly for oil and natural gas—as well as for biomedical research and aeronautics. Renewable energy sources—wind and solar—are also growing economic bases in the city.

Service Desk manager Training in Chicago

The Chicago metropolitan area, often referred to as “Chicagoland”, has nearly 10 million people and is the third-largest in the United States and fourth largest in North America. Positioned along Lake Michigan, the city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation. The city claims two Dow 30 companies: aerospace giant Boeing, which moved its headquarters from Seattle to the Chicago Loop in 2001 and Kraft Heinz.

Service Desk manager Training in Dallas

Dallas is the most populous city in the Dallas–Fort Worth metroplex, which is the fourth most populous metropolitan area in the United States. The economy of Dallas is considered diverse, with dominant sectors including defense, financial services, information technology, telecommunications and transportation. It serves as the headquarters for 9 Fortune 500 companies within the city limits.

Service Desk manager Training in San Jose

San Jose officially the City of San Jose is an economic, cultural and political center of Silicon Valley and the largest city in Northern California. San Jose is a global city, notable as a center of innovation, for its affluence,weather, and high cost of living. San Jose’s location within the booming high tech industry, as a cultural, political, and economic center has earned the city the nickname “Capital of Silicon Valley”.

 

Service Desk manager Training in Hyderabad 

TekSlate is the leading training provider in Hyderabad. Hyderabad popularly known as the City of Pearls & is the capital city of Andhra Pradesh. The city popular for its Film City and Charminar, Hyderabad is also a growing metropolitan area of the South. The city has been a prosperous pear and diamond trading center for the nation from years. Alongside, many manufacturing and financial institutions entered the city with industrialization. Also the flourishing pharmaceutical and biotechnology industries in Hyderabad earned it the title of India&  pharmaceutical capital. The city is home to more than 1300 IT firms including Google, IBM, Yahoo, Dell, Facebook, Infosys, TCS, Wipro and more.

Service Desk manager Training in Bangalore

TekSlate is the leading training provider in Bangalore. It is the capital of the Indian state of Karnataka. It has a population of over ten million, making it a megacity and the third most populous city and fifth most populous urban agglomeration in India.  Bangalore is sometimes referred to as the “Silicon Valley of India” (or “IT capital of India”) because of its role as the nation’s leading information technology (IT) exporter. Indian technological organisations ISRO, Infosys, Wipro and HAL are headquartered in the city.

Service Desk manager Training in Chennai

Madras is divided into four broad regions: North, Central, South and West. North Madras is primarily an industrial area. South Madras and West Madras, previously mostly residential, are fast becoming commercial, home to a growing number of information technology firms, financial companies and call centers.

Service Desk manager Training in Pune

Pune is known as “Oxford of the East” due to the presence of several well-known educational institutions. The city has emerged as a major educational hub in recent decades, with nearly half of the total international students in the country studying in Pune. Research institutes of information technology (IT), education, management and training in the region attract students and professionals from India and overseas. Several colleges in Pune have student-exchange programs with colleges in Europe.

Along with it, we also prevail our valuable online training in the places of UK, Australia, and other parts of the world.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

You will work on real world Best Service Desk manager Online Training projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience Service Desk manager Online training by providing all the utilities required for the in-depth understanding of the course.

 

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

 

As we are one of the leading providers of Online training, We have customers from:

Popular cities of USA, like:

  • New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Austin, Jacksonville, San Francisco, Columbus, Indianapolis, Fort Worth, Charlotte, Seattle, Denver, El Paso, Washington, Boston, Detroit, Nashville, Memphis, Portland, Oklahoma City, Las Vegas, Louisville, Baltimore, Milwaukee, Albuquerque, Tucson, Fresno, Sacramento, Mesa, Kansas City, Atlanta, Long Beach, Colorado Springs, Raleigh, Miami, Virginia Beach, Omaha, Oakland, Minneapolis, Tulsa, Arlington, New Orleans, Wichita, Cleveland, Tampa, Bakersfield, Aurora, Honolulu, Anaheim, Santa Ana, Corpus Christi, Riverside, Lexington, St. Louis, Stockton, Pittsburgh, Saint Paul, Cincinnati, Anchorage, Henderson, Greensboro, Plano, Newark, Lincoln, Toledo, Orlando, Chula Vista, Irvine, Fort Wayne, Jersey City, Durham, St. Petersburg, Laredo, Buffalo, Madison, Lubbock, Chandler, Scottsdale, Glendale, Reno, Norfolk, Winston–Salem, North Las Vegas, Irving, Chesapeake, Gilbert, Hialeah, Garland, Fremont, Baton Rouge, Richmond, Boise, San Bernardino.

Popular cities of Canada, like:

  • Toronto, Montreal, Vancouver, Edmonton, Hamilton, Ottawa, Calgary, Ontario, Qubec etc

Popular cities of India, like:

  •  Hyderabad, Pune, Bangalore, Chennai, Delhi and Mumbai.

Along with it, we also prevail our valuable online training in the places of UK, Australia, India and other parts of the world

Course Reviews

4.5

156 ratings
      • Tekslate has been one of the finest global online learning portals with clear information and learning. I attended the Apache Spark Certification training. The best part is that they have provided IDE ...
        Chrissteve
      • I have taken 2 instructor-led courses (SAP HANA and BO). The course contents were really rich, and trainers are experts in the technology fields. I would like to recommend the course to my colleagues ...
        Katelyn Thomas
      • After a great research on available online courses, I have decided to opt Tableau Training from Tekslate, am quiet satisfied with that. Coursework is well calibrated to make student more comfortable w ...
        Christinia Beth
      • I have enrolled last month, and finished the course... As a working professional, they given me an exposure to the domain, but also helped to learn the cross technologies and develop an inclination to ...
        Alison Benhar
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