Service Desk Analyst

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Gain essential skills taught by industry experts with our custom tailored curriculum. Work on projects that add weightage to your resume and get job ready.

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Course Overview

In Service Desk analyst training from Tekslate, you’ll Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting, and Maintaining Service Levels. This course also includes reviews key issues such as benefits & pitfalls & the importance of metrics, the implementation of service management processes & effective problem-solving techniques that a Service Desk Analyst can utilize.

Highlights

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30 Hrs Instructor Led Training
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Self-paced Videos
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20 Hrs Project & Exercises
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Certification
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Job Assistance
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Flexible Schedule
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Lifetime Free Upgrade
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Service Desk Analyst Industry Oriented Course Curriculum

Roles and Responsibilities

  • To identify and understand the role and responsibilities of the professional Service Desk Analyst
  • To identify and understand the role and responsibilities of the Service Desk

  • To determine the attributes, skills, and knowledge of a successful Service Desk Analyst

  • To develop an understanding of Relationship Management from the Service Desk perspective

  • To identify and agree on the key requirements for delivering customer satisfaction

  • To identify and understand the principles of effective communication in customer support

  • To understand the differences between face to face, telephone, and written communication

  • To identify ways to enable us to communicate more effectively

  • To understand how our attitude and approach can influence and affect others

  • To understand how to ask questions skilfully

  • To determine the importance of good listening skills

  • To understand the importance of customer service skills in the IT environment

  • To understand that assertiveness and confidence are necessary qualities for the SDA

  • To determine methods of dealing with conflict

  • To determine the causes, symptoms, and ways to manage stress

  • Examine issues, both internal and external, that can affect our motivation

  • Understand the importance and relevance of ethics within the workplace

  • Determine the importance and benefits of effective teamwork

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Hands-on Projects

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Complete
Service Desk Analyst
Practical oriented projects and use-cases will help you experience how the skills learned will solve real-time problems.
At least two projects.
Assisted lab setup to practice skills.

Service Desk Analyst Training Options

Self Paced Learning
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30 Hrs of Pre-recorded videos
e-learning content
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Life-time LMS Access
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100% Practical Approach
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Labs and Practicals included
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Watch & Learn at your own pace
Online Classroom
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30 Hrs of Instructor-Led Live Training
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Doubts solving with Trainers
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Weekday Batches
18 Oct - 18 Nov
01:30 AM IST
11 Oct - 11 Nov
02:30 AM IST
Weekend Batches
08 Oct - 08 Nov
01:30 AM IST
15 Oct - 15 Nov
02:30 AM IST
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Years EdTech experience
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Freelance expert trainers
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Career boosting courses

For Corporates

A glimpse of our successful stories we built for corporates. Your workforce skill transition is one click away.

Custom curriculum for different projects with different needs.

100% Project-based learning.

We got trainer for future technologies. Dot.

Any global firm is within our reach.

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Online Service Desk Analyst Training Objectives

By the end of Search Engine Optimization training, you will be able to:
  • essential skills and competencies to deliver efficient and effective support in the Service Desk environment
  • Recognizing the importance of teamwork in the support environment.

  • Knowledge of core IT Service Management processes and the role of the Service Desk within these.

  • Practical problem-solving techniques to help resolve customers’ issues the first time.

  • There are numerous job opportunities for Service desk analysts worldwide.
  • High salaries are offered for Service desk analysts. On average, Service desk analysts earn $71,746 USD per annum.

  • Top companies like IBM, Amazon, L&T are recruiting Service desk analysts around the globe.

  • Front-line IT engineers

  • Service desk analysts

  • Support Analysts

  • Aspirants are willing to build their career in the field of administration.

No prerequisites to learn Search Engine Optimization. The following job roles will get benefited by taking up this course:

  • Service desk analysts
  • Support Analysts

The tutor will take care of handling the projects. We will provide two real-time projects with a highly-skilled guide who can assist you throughout the project.

Service Desk Analyst Certification Course Reviews

Tekslate has provided me with excellent material to practice for help desk and service desk analyst level courses.

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Earn a Tekslate Service Desk Analyst Certification

Upon completion of the training you’ll be provided a course completion certificate which adds weightage to your resume and increases your chances of getting hired.

Benefits:

  • Certification Assistance
  • Certification Sample Questions
  • Service Desk Analyst Training FAQs

    • Our trainers are well experienced professionals and certified in working with front-end development technologies.
    • We will record all the Live sessions you go through, and we will send the recording of the class you missed.
    • For practical execution, our trainer will provide server access to the student. 
    • All our training classes are live. This is to solve all the student queries directly with the trainer.
    • Live online training means, our trainer will be in online with you to solve your issues.
    • Pre-recorded training means, there will be no trainer available to solve your issues.

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