Course Overview

In Service Desk analyst training from Tekslate, you’ll Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting, and Maintaining Service Levels. This course also includes reviews key issues such as benefits & pitfalls & the importance of metrics, the implementation of service management processes & effective problem-solving techniques that a Service Desk Analyst can utilize.

Course Highlights

30 Hrs Instructor Led Training
Self-paced Videos
20 Hrs Project & Exercises
Certification
Job Assistance
Flexible Schedule
Lifetime Free Upgrade
Mentor Support

COURSE JOURNEY AT TEKSLATE

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Explanations

Executions

Course Completion

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Enroll in your desired course at TekSlate to access top-tier educational materials and expert-led instruction.

20%

Service Desk Analyst Training Options

Self Paced Learning

30 Hrs of Pre-recorded videos
e-learning content

Life-time LMS Access

100% Practical Approach

Labs and Practicals included

Watch & Learn at your own pace

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Online Classroom

30 Hrs of Instructor-Led Live Training

Doubts solving with Trainers

Batches

Start - End

Time

Weekend

Apr 19 - May 04

07:00 PM

Weekdays

Apr 22 - May 07

07:00 PM

Weekend

Apr 26 - May 11

09:00 AM

Weekdays

Apr 29 - May 14

09:00 AM

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Business Solutions

Corporate Learning From Global Experts

Proven Expertise to upgrade your experienced workforce

Enhance your team's skills with tailored e-learning programs designed for corporate excellence. Our solutions ensure continuous professional development and adaptability in a dynamic business environment. Boost productivity and performance with flexible, on-demand learning.

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Service Desk Analyst Industry Oriented Course Curriculum

Roles and Responsibilities

To identify and understand the role and responsibilities of the professional Service Desk Analyst
To identify and understand the role and responsibilities of the Service Desk
To determine the attributes, skills, and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree on the key requirements for delivering customer satisfaction

Effective Communication

Customer Service Skills and Competencies

Determine the importance of effective cross-cultural communication

The Service Desk Environment

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Hands-on Labs & UseCases

Complete
Service Desk Analyst

Practical oriented projects and use-cases will help you experience how the skills learned will solve real-time problems.

At least two projects.
Assisted lab setup to practice skills.

Course Coverage

Service Desk Analyst On-Job Support (Remote Work Support)

Tekslate
Remote-Job Assist service

The Tekslate On-Job Assist service is offered in partnership with Global Tech Community. The service provides Tech support for IT Professionals or Freshers to complete tasks.

Get Support

We understand that every IT project has tedious and time-consuming tasks within deadlines. Tekslate has 100+ SMEs on various technologies, and they assist newbies, Freshers, or experienced professionals in completing challenging project tasks. Users can choose any of the following plans to meet their custom needs:

Pay Per Hour
Pay Per Week
Monthly

Earn a TekSlate Service Desk Analyst Certification

Upon completion of the training you'll be provided a course completion certificate which adds weightage to your resume and increases your chances of getting hired.

Benefits:

Certification Assistance
Certification Sample Questions

Online Service Desk Analyst Training Objectives

What are the Service desk analyst training course objectives?
Why should you learn the Service desk analyst course?
Who should attend Service desk analyst training?
What are the prerequisites for learning Service desk analyst training?
What projects are included in this Service desk analyst training course?

What are the Service desk analyst training course objectives?

By the end of Search Engine Optimization training, you will be able to:

essential skills and competencies to deliver efficient and effective support in the Service Desk environment
Recognizing the importance of teamwork in the support environment.
Knowledge of core IT Service Management processes and the role of the Service Desk within these.
Practical problem-solving techniques to help resolve customers’ issues the first time.

Service Desk Analyst Certification Course Reviews

Instructors
Overall Experience
Job Assistance
Curriculum

Tekslate has provided me with excellent material to practice for help desk and service desk analyst level courses.

LLohini 4.4

4344Total number of reviews
4.7Aggregate review score
98%Course completion rate

Service Desk Analyst Training FAQs

Who are the trainers?
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How will I execute the practical?
Is this live training or pre-recorded videos training?
What is the difference between live online and pre-recorded videos training?

Who are the trainers?

Our trainers are well experienced professionals and certified in working with front-end development technologies.

Authorized Partners

TekSlate is an authorized learning and training partner the following tech giants to deliver skills and gain excellence in respective courses. Get the best out of TekSlate as we provide authentic learning resources and training from expert mentors to help you explore and enhance update your skills from the partner network.

Service Desk Analyst

Course Overview