Course Overview

In Service Desk analyst training from Tekslate, you’ll Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting, and Maintaining Service Levels. This course also includes reviews key issues such as benefits & pitfalls & the importance of metrics, the implementation of service management processes & effective problem-solving techniques that a Service Desk Analyst can utilize.

Highlights

30 Hrs Instructor Led Training

Self-paced Videos

20 Hrs Project & Exercises

Certification

Job Assistance

Flexible Schedule

Lifetime Free Upgrade

Mentor Support

4.6

4.5

4.6

4.7

Service Desk Analyst Industry Oriented Course Curriculum

Roles and Responsibilities

To identify and understand the role and responsibilities of the professional Service Desk Analyst
To identify and understand the role and responsibilities of the Service Desk
To determine the attributes, skills, and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree on the key requirements for delivering customer satisfaction

Effective Communication

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone, and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others

Customer Service Skills and Competencies

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

Determine the importance of effective cross-cultural communication

To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms, and ways to manage stress

The Service Desk Environment

Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork

Hands-on Projects

Complete
Service Desk Analyst

Practical oriented projects and use-cases will help you experience how the skills learned will solve real-time problems.

At least two projects.

Assisted lab setup to practice skills.

Service Desk Analyst Training Options

Self Paced Learning

30 Hrs of Pre-recorded videos
e-learning content

Life-time LMS Access

100% Practical Approach

Labs and Practicals included

Watch & Learn at your own pace

Online Classroom

30 Hrs of Instructor-Led Live Training

Doubts solving with Trainers

Weekday Batches

18 Oct - 18 Nov

01:30 AM IST

11 Oct - 11 Nov

02:30 AM IST

Weekend Batches

08 Oct - 08 Nov

01:30 AM IST

15 Oct - 15 Nov

02:30 AM IST

Years EdTech experience

Freelance expert trainers

Career boosting courses

For Corporates

A glimpse of our successful stories we built for corporates. Your workforce skill transition is one click away.

Custom curriculum for different projects with different needs.

100% Project-based learning.

We got trainer for future technologies. Dot.

Any global firm is within our reach.

Online Service Desk Analyst Training Objectives

What are the Service desk analyst training course objectives?

By the end of Search Engine Optimization training, you will be able to:

essential skills and competencies to deliver efficient and effective support in the Service Desk environment
Recognizing the importance of teamwork in the support environment.
Knowledge of core IT Service Management processes and the role of the Service Desk within these.
Practical problem-solving techniques to help resolve customers’ issues the first time.

Why should you learn the Service desk analyst course?

There are numerous job opportunities for Service desk analysts worldwide.
High salaries are offered for Service desk analysts. On average, Service desk analysts earn $71,746 USD per annum.
Top companies like IBM, Amazon, L&T are recruiting Service desk analysts around the globe.

Who should attend Service desk analyst training?

Front-line IT engineers
Service desk analysts
Support Analysts
Aspirants are willing to build their career in the field of administration.

What are the prerequisites for learning Service desk analyst training?

No prerequisites to learn Search Engine Optimization. The following job roles will get benefited by taking up this course:

Service desk analysts
Support Analysts

What projects are included in this Service desk analyst training course?

The tutor will take care of handling the projects. We will provide two real-time projects with a highly-skilled guide who can assist you throughout the project.

Service Desk Analyst Certification Course Reviews

Tekslate has provided me with excellent material to practice for help desk and service desk analyst level courses.

Lohini

Look who
has us open

Earn a Tekslate Service Desk Analyst Certification

Upon completion of the training you’ll be provided a course completion certificate which adds weightage to your resume and increases your chances of getting hired.

Benefits:

Certification Assistance

Certification Sample Questions

Service Desk Analyst Training FAQs

Who are the trainers?

Our trainers are well experienced professionals and certified in working with front-end development technologies.

What if I miss a class?

We will record all the Live sessions you go through, and we will send the recording of the class you missed.

How will I execute the practical?

For practical execution, our trainer will provide server access to the student.

Is this live training or pre-recorded videos training?

All our training classes are live. This is to solve all the student queries directly with the trainer.

What is the difference between live online and pre-recorded videos training?

Live online training means, our trainer will be in online with you to solve your issues.
Pre-recorded training means, there will be no trainer available to solve your issues.

Service Desk Analyst