Course Details

SIEBEL CRM Training Concepts

Using Siebel CRM

Introducing Siebel Applications, Using the Siebel Web Client, Working with Siebel Data, Access Control and Organization Setup, Responsibilities and Views, Users, Positions, and Organizations, Controlling Access to Customer Data, Catalogs and Master Data, Physical Architecture and Management, The Siebel Web Architecture, Server Components and Parameters, Server Management, Siebel Client Types

Installation and Security

Securing Access to the Application, Installing Siebel Applications, Siebel Application Architecture, Siebel Application Architecture, Using Siebel Tools to Examine Object Definitions, The Siebel Data Model, Siebel Business Components, Siebel Party Business Components, Siebel Business Objects, Configuration Strategy, The Configuration Process.

Application Configuration

Managing Object Definitions, Editing and Compiling Object Definitions, UI Layer Configuration: Web Templates, UI Layer Configuration: Applets, UI Layer Configuration: Applications, Screens, and Views, UI Layer Configuration: Drilldowns, Business Layer Configuration: Joins, Business Layer Configuration: Existing Business Components and Fields, Business Layer Configuration: New Business Components and Fields, Business Layer Configuration: Picklists, Configuring Multi-Value Groups, Data Layer Configuration.

Siebel Workflow

Siebel Business Services, Building Siebel Workflow Processes, Testing and Deploying Workflow Processes, Executing Workflow Processes, Using Workflow Policies, Configuring Business Logic
Siebel Task UI, Task UI: Creating a Task, Transient Business Components and Branching, Siebel Business Rules, Creating Business Rules, Introducing Siebel Assignment Manager, Creating Assignment Rules, Tailoring Assignment Manager Behaviour, Invoking Siebel Assignment Manager, State Models.

Data Loads

Introducing Enterprise Integration Manager, Creating Data Maps, Running Enterprise Integration Manager, Application Deployment, Introducing Application Deployment Manager, Deploying Application Customisation.

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