Course Details

ServiceNow Training – ServiceNow progress, supports and implements a suite of on-demand IT service management features offered via the Internet as software as a service (SaaS). These features are licensed on a simple and economical subscription basis. The latest release of ServiceNow is Fuji.

What Is ServiceNow Tool??

ServiceNow integrates with mediator applications and data sources. The better accepted integrations are with Problem Management, Incident Management, CMDB, Single Sign-on and User Administration. A mixture of techniques can be used, most remarkable Web Services, Excel, LDAP, Email, JDBC, as well as any industry accepted technologies that use REST, WSDL or SOAP. Additionally, command-line integrations and API perhaps executed using a MID Server. ServiceNow has performed the coming combination with enterprise systems and platforms.

ServiceNow discriminate itself with others by presenting software as an automatic upgrades, service, flexible subscription models and mobile interface.

Service Now Tools Versions:

The following versions are supported with patches and hot fixes
  • Istanbul.
  • Helsinki.
  • Geneva.
  • Fuji and Earlier. (Latest Released Version)
CourseServiceNow Training
Mode of Training Instructor Led Live Online Training
Duration 30 hours
Timings Flexible (Our Rep will work with you on the timings that suits your needs)
Course Material Our Expert Trainer will share you all the necessary course material,  ppt’s, videos and pdf’s
Examples Trainer will cover Real time scenarios during the training
Interview Questions Click here to see the Interview Questions
Certification Click here to know about the ServiceNow Certification
Salary Trends Check here to see the salary trends here.

ServiceNow Training Online

Explain Service-Now.com key features and benefits. Perform core configuration tasks. Manage data with table, the configuration management database (CMDB), import sets and update sets.

  • Understand core Service-Now.com applications and modules.
  • List the high-level setup steps for the mandatory dependencies.
  • Understand the high-level process involved in implementing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users group and roles
  • Describe how the out-of-box Self-Service Application pages display.
  • Configure baseline dashboard, Configure alters and notification
  • Describe options for configuring Self-Service Application Initial Landing Pages.
  • Explain how to verify the initial implementation.
  • Configure workflow activities and approvals
  • Describe which major ITIL ServiceNow/ITSM ServiceNow features are supported by Service-Now.com, including multi-currency price list support.
  • Create a basic request, move to change and problem, and create a knowledge-base entry.
  • Explain the source of ticket types used in Service-Now.com.
  • Create and maintain SLAs.
  • Create and maintain Service Catalog.
  • Describe the main features and functionality of Service-Now.com Applications
  • Advanced Concepts of ServiceNow Fuji.

  • ITIL Experts working on ServiceNow.
  • Freshers.

  • There is no specific requirements for this course.

Self Paced Learning moves at a pace set by the learner. It boosts the retention of information of video tutorials simultaneously to a large number of people. The ServiceNow Training Videos developed by experts make it more easier for the learning professionals.

On the other hand, Live Online Training takes place at a scheduled event or time. The Instructor plays an important role throughout the learning process.

Classes are conducted by Certified ServiceNow Working Professionals with 100 % Quality Assurance. With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow Course. Our training make you more productive with your ServiceNow Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

ServiceNow Functionality

Functionality

  • Records all reported incidents.
  • Categorizes all incidents.
  • Automatically assigns incidents based on pre-defined business rules.

Uses

  • Ensures all incidents are resolved as quickly as possible through assignment to most appropriate resolution group or individual

Functionality

  • Links multiple incidents to a single known cause or error

Uses

  • Ensures the root cause of known errors is corrected to permanently resolve the problem affecting multiple devices or employees

Functionality

  • Documents proposed infrastructure changes
  • Routes for approval
  • Documents and plans for back out plans
  • Enables financial and operational analysis for optimal change conditions
  • Links changes to the affected Configuration Item

 Uses

  • Decreases unplanned outages
  • Enhanced change planning through better understanding of affected business units / employees
  • Mitigates risk associated with complex changes
  • Establishes back up plans in case of unforeseen problems
  • Quicker incident resolution time through a better understanding of historical changes

Functionality

Uses

  • Proactively manages the development of all new releases and features of internally developed software

Functionality

  • Establishes and monitors status of Service Contracts and Service Level Agreements between the IT organization and supported business units or third party service providers

Uses

  • Prioritizes resources to incidents based on strategic business value
  • Ensures maximum level of customer service

Functionality

  • Tracks and manages all Configuration Items deployed or held in reserve
  • Tracks and manages current as well as historical configuration of all IT assets
  • Tracks and manages the upstream and downstream connectivity between all assets deployed

Uses

  • Decreases resolution time through Service Desk personnel visibility of the affected asset
  • Decreases outages through understanding of inter-asset dependencies and connectivity

Functionality

  • Enables the supported employee to submit and check on the status of incidents online
  • Enables employees to search service catalogues and submit requests for standardized goods and services

Uses

  • Significantly decreases the number of calls to the service desk
  • Increases employee satisfaction

Functionality

  • Captures and reuses resolutions to known or common errors
  • Enables supported employees to search databases for known error problem resolutions

Uses

  • Increases Level 1 incident resolution rates
  • Decreases calls to the service desk through employee self-resolution

Functionality

  • Tracks and manages the financial data associated with all infrastructure assets owned, leased, rented or borrowed

Uses

  • Measures costs associated with all assets for historical analysis and improved decision making

Functionality

  • Tracks and manages all of the contracts warranties, leases and software licenses associated with an organization or Configuration Item

Uses

  • Maximizes use of all associated warranties and service contracts
  • Maximizes utilization of all infrastructure assets
  • Mitigates exposure to financial penalties associated with lease contract or software license violations

Functionality

  • Establishes standardized catalogs of goods and services provided by the IT organization to the supported business units and employees
  • Enables on-line browsing and request of goods and services

Uses

  • Reduces support costs associated with non-standard configuration items
  • Reduces request approval time through an automated process
  • Controls costs through enforcing purchase with approved vendors

Functionality

  • Service portfolio management helps to simplify IT service definition, automate service availability measurement and expose IT value to the business.

Uses

  • A service portfolio is essentially a menu that describes IT service offerings provided to the business including scope, price and availability.
  • Service portfolio management is the act of documenting available IT services, defining who is entitled to receive specific services, and tracking fulfilment of commitments including availability.

Functionality

  • Field Service Management orchestrates resources and inventory logistics to ensure field-based service delivery commitments are met with high accuracy and at the least possible cost

Uses

  • Includes understanding inventory availability, resource availability and service locations.
  • When one of these components of field service management is unavailable or inaccurately calculated, service work time is greatly impacted

Functionality

  • IT cost management helps to establish the cost of IT service delivery and convey the value IT provides in financial terms.

Uses

  • Assigns costs to work time, tasks, and CIs to calculate the total cost of each offered service.
  • Compares actual, planned and projected costs to budgets.
  • Costs can be dissected and allocated to business units, cost centers and any organizational entity managed within ServiceNow

Functionality

  • Project and portfolio management helps to optimize resources and meet project objectives by managing resource utilization, status and costs across the project portfolio and all IT service management disciplines.

Uses

  • Includes project management, resource management and project portfolio management.
  • Project management is used to plan, manage and coordinate resources to achieve project objectives.
  • Project portfolio management provides a macro view of all planned, in-flight and completed projects and tracks resource utilization.

Functionality

The software development lifecycle (SDLC) is a critical part of the ITIL release management process. It helps ensure that released applications are high quality and meet customer needs by managing the complete software development process including enhancement request and defect prioritization, definition of release content and tasks, testing and release to production.

Uses

  • Gather all your enhancement requests, defects and problems in one place
  • SDLC includes planning board functionality to facilitate release planning
  • Use project-based time management or not, it’s entirely up to you

Functionality

  • ServiceNow Runbook Automation orchestrates business and IT processes normally done manually.
  • These processes can be as simple as a password reset or complex, multi-system tasks like provisioning and configuring a virtual machine and they can be fully automated for extremely fast, predictable results.

Uses

  • Create complex workflows with point and click design
  • Orchestrate your processes for best practice, every time they execute
  • VMWare Process Pack included to automate VMWare processes out of the box
  • PowerShell Process Pack included to automate Windows processes.

Tekslate also offering ServiceNow Tutorials which are specially designed for beginners. You can also check the Interview Questions and Answers on ServiceNow for your better understanding.

ServiceNow Training Course Curriculum

Learning Objectives : Basics of ITSM and how to manage incident management, Brief note of ITIL Problem Management and change management, Know about Service Request Management, Configuration Management Database,  SLA’s and OLA’s in depth.

Topics Include : Introduction to ITSM, Incident Management, Problem Management and change management, Service Request Management, Configuration Management Database,  SLA’s and OLA’s

Practicals Covered : Work on ITSM and Management services provided by Service Now ITSM. Certain services like Problem, Service, Configuration can be done and observation of SLA’s and OLA’s.

Learning Objectives : Introduction to ServiceNow Tool and know about current competitors. Latest updates,User license and merge with community to know more about ServiceNow.

Topics Include : Tool Introduction, Current Competitors, Releases,  User Licenses,  Using Wiki and Community

Practicals Covered : Overlook of the Tool used to ServiceNow and its current competitors, Latest releases of version, User level agreements,  license issues and mingle with community for help related services.

Learning Objectives : Customizing of layouts and adding user groups and how to grant roles for users, Creating tables and ServiceNow modules, How to raise a ticket for change over or help related requests, how to create Service Level Agreements and Manage performance metrics.

Topics Include : Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications and ServiceNow  Modules,  Creation of tables and Modules,  Creating tickets and raising Requests,  Creating SLA’s,  Performance Metrics

Practicals Covered : Hands on creating home pages with different layouts, Create user groups and grant roles to users, Work on different ServiceNow modules and applications, creating new tables and raising tickets for issues and creating SLA’s and monitor Performance Metrics.

Learning Objectives : Learn about Advanced Administration – mentioning UI Policies, Data Policies, Dictionary Entries, List Control and how to export data from ServiceNow, how to update sets imports/exports and how to schedule job.

Topics Include : UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies,  List Control and Calculations,  Exporting the Data from Service-Now,  Update sets imports and Exports,  Scheduling Jobs

Practicals Covered : Schedule a job and Export data from ServiceNow, Update the datasets by importing & exporting the data. Notice the services of UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, Control & Caliculations.

Learning Objectives : Learn how to script and write business rules related to UI Actions in different ways ex:- Jelly scripting.

Topics Include : Business Rules, Client Scripts,  UI Actions,  Script Includes,  Jelly Scripting

Practicals Covered : Write business rules based on the requirement and client scripts using different ways of scripting by jelly scripting.

Learning Objectives : Learn how to report by detailed learning on pie charts, pivot tables, bar charts by using scripting for reporting and how to schedule a report using gauges.

Topics Include : Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports,  Making Gauges

Practicals Covered : Hands on preparing bar charts, pie charts and list out reports using pivot tables and report preparation by scripting and scheduling them using gauges.

Learning Objectives : Learn how to upgrade for new releases and cloning need and different ways to implement

Topics Include : Need For cloning and ways to implement, Upgrading the instance for new Release

Practicals Covered : Perform Cloning and different ways of implementation and upgrading techniques for latest releases.

Learning Objectives : Learn how to integrate and use web services with Direct Web Services, Transform Map Web Services, Scripted Web Services,  Email Integration: Inbound Actions,  Event Registry,  Creating and Triggering Events.

Topics Include : Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services,  Email Integration: Inbound Actions,  Event Registry,  Creating and Triggering Events

Practicals Covered : Hands on web services & email integration for inbound actions, Create Event and trigger for event registry. Different web services monitoring – Direct, Transform Map, Scripted.

Learning Objectives : What is Content Management System and how to create pages in different sites and How to create blocks using servicenow scripting and login rules.

Topics Include : Introduction to CMS,  Creating Sites,  Creating Pages,  Creating Blocks using ServiceNow Scripting,  Login Rules

Practicals Covered : Work on CMS for different sites and manage pages with latest content & Creating blocks using service now scripting and login rules.

Learning Objectives : Learn what is Configuration management and mapping items to asset records, How to load the CI’s in to ServiceNow relating with configuring items.

Topics Include : Classes in CMDB,  Mapping Configuration Item to Asset Records,  Loading the CI’s into Service-Now,  Relating Configuration items

Practicals Covered : Work on CMCD classification and mapping configurations item wise to asset records. Load the CI’s servicenow and relating to appropriate items.

Learning Objectives : Learn how to load data in different formats with data sources and different transform maps and transform scripts.

Topics Include : Loading Data of different Formats,  Using Data Sources,  Using Transform Maps and Transform scripts

Practicals Covered : Load data in different formats using data sources & Transform Maps with Transform Scripts.

Learning Objectives : Learn how to create service catalog using different variable sets. How to create Record Procedures and design the flow using Workflow, How to create execution plans and writing catalog client servicenow scripts & catalog UI policies.

Topics Include : Creating Catalog Items using Variables and Variable sets,  Creating Record Producers,  Design the flow using Workflow,  Creating Execution Plans,  Writing Catalog Client ServiceNow Scripts and Catalog UI Policies

Practicals Covered : Hands on creating service catalog using variables and variable sets, create record producers, Design the flow and create execution plans using workflow, write servicenow scripts and catalog the UI policies.

Learning Objectives : Learn how to create workflow with different tables and approvals using workflows with different activities in workflows.

Topics Include : Creating Workflows on different tables,  Approvals using workflows,  Using Different Activities in workflows

Practicals Covered : Create workflows with different tables data and approve and use different activities using workflows.

Learning Objectives : Learn how to install Servicenow MID Server and tes the instance using logins of others and import files using service now MID Server.

Topics Include : Installing MID server on a instance,  Testing the ServiceNow Mid Server using another Logins,  Importing Files by Using MID Server

Practicals Covered : Install the Servicenow MID server in an instance and test the servicenow MID Server using other login details & finally import files using servicenow MID server.

Faq's

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises. Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Online training, We have customers from:

Popular cities of USA, like:

  • New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Austin, Jacksonville, San Francisco, Columbus, Indianapolis, Fort Worth, Charlotte, Seattle, Denver, El Paso, Washington, Boston, Detroit, Nashville, Memphis, Portland, Oklahoma City, Las Vegas, Louisville, Baltimore, Milwaukee, Albuquerque, Tucson, Fresno, Sacramento, Mesa, Kansas City, Atlanta, Long Beach, Colorado Springs, Raleigh, Miami, Virginia Beach, Omaha, Oakland, Minneapolis, Tulsa, Arlington, New Orleans, Wichita, Cleveland, Tampa, Bakersfield, Aurora, Honolulu, Anaheim, Santa Ana, Corpus Christi, Riverside, Lexington, St. Louis, Stockton, Pittsburgh, Saint Paul, Cincinnati, Anchorage, Henderson, Greensboro, Plano, Newark, Lincoln, Toledo, Orlando, Chula Vista, Irvine, Fort Wayne, Jersey City, Durham, St. Petersburg, Laredo, Buffalo, Madison, Lubbock, Chandler, Scottsdale, Glendale, Reno, Norfolk, Winston–Salem, North Las Vegas, Irving, Chesapeake, Gilbert, Hialeah, Garland, Fremont, Baton Rouge, Richmond, Boise, San Bernardino.

Popular cities of Canada, like:

  • Toronto, Montreal, Vancouver, Edmonton, Hamilton, Ottawa, Calgary, Ontario, Qubec etc

Popular cities of India, like:

  •  Hyderabad, Pune, Bangalore, Chennai, Delhi and Mumbai.

Along with it, we also prevail our valuable online training in the places of UK, Australia, India and other parts of the world

ServiceNow Certification

ServiceNow Certified Application Developer gives you knowledge to take full advantage of Servicenow platform. Whoever wants to excel in this certification need to have hands on experience administering and developing on a servicenow instance. The practical hands-on learning approach followed at TekSlate will ensure you pass the exam and get job ready by the end of the training.

  • Having a SCAD certification distinguishes you as an expert.
  • For SCAD certification, you need not go to a test center, as the exams are available online.
  • You need to prove your technical skills with a qualified associate exam in order to become a ServiceNow.

Exam Details: 

Application Developer : Click Here….

System Administration : Click Here….

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