Course Details

ServiceNow Administration is the administrative process, has access to all system functionality without any security constraints. It can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. It has the ability to configure applications present in ServiceNow and creates custom applications. Applications can be made available to selected users by way of roles and other access controls. Its main aim is to convey all the administration services to an organization by installing and configuring the system in various ways. The system may also be configured to send and receive email as a way to create and track service requests.

The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. It keeps in consideration the security and efficiency features of the application and made available to the end users with other access controls.

Why to attend Tekslate Online Training ?​

Classes are conducted by Certified ServiceNow Administration Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow Administration. Our training make you more productive with your ServiceNow Administration Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

Course objectives

  • Perform core configuration tasks
  • Create new applications and new modules to establish an information hierarchy.
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Personalize and create forms and fields for the various roles and groups to target company requirements.
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • Interact with the ServiceNow Knowledge Base for company use.
  • Create baseline performance metrics
  • Implement security controls by using contextual security and develop a security scheme by using contextual security controls.
  • Move data in and out of an instance using import sets and transform maps.
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Fulfill ESS user requests using Service Catalog to create items and record producers, variables, and workflows.
  • Integrate social IT elements and learn best practices

ServiceNow Admin Training Course Curriculum

Introduction to Service Now

What is Service Now, Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction to ITIL foundation, Navigation and users, Helpful portals releases

Incident Management

Overview, Incident management process, Continual service improvement to incident management.

Change Management

Overview, Change management process (Raising, planning and Authorize), Change management workflow and change task, Continual service improvement to change management.

Problem Management

Overview, Problem management process (identify, Investigate, Resolve), Problem management workflow and problem task types, Continual Service improvement to problem management, Context menu.

Asset and Configuration management

Introduction to CI and Asset, Class and category CI, Model and type of assets, CMDB Plug-in and CI Relationships.

Knowledge Management

Overview, Knowledge Management Roles, Application and Modules, Using Knowledge, Creating Knowledge, Translating Knowledge, Tracking and Reporting on Knowledge.


Introduction to SLA, OLA and UPC, SLA Workflow, Service Level Agreement, SDLC In Service now.

Employee Self Service & Service Catalog

My Profile, My tasks and approvals, Introduction to Service Catalog.

Salary Trends

Average ServiceNow Admin Salary in USA is increasing and is much better than other products.

ServiceNow Admin Training


Benefits to our Global Learners

  • Tekslate services are Student-centered learning.
  • Qualitative & cost effective learning at your pace.
  • Geographical access to learn from any part of the world.

ServiceNow Admin Certification Training in Your City

ServiceNow Admin Training India

Tekslate provides instructor-led live online training and corporate training. ServiceNow Admin Training provides you hands on real-time project experience. Our ServiceNow Admin trainers are certified industry experts and work professionals. We provide customized training for beginners as well working professionals.

ServiceNow Admin Training United States

Our trainers in US are certified and have in-depth knowledge regarding ServiceNow Admin Concepts. Tekslate superior quality training is what makes us stand apart from others. Case studies are included in the curriculum of training programs irrespective of the mode you chose. You can avail training in your cities like New York, Los Angeles, Chicago, Houston, and more.

ServiceNow Admin Training United Kingdom

For experienced professionals in UK, special batches are conducted in different timings. Customized approach to imparting training has made us different from others. You can clarify your doubts after completing the class. You can avail training in your cities like London, Birmingham, Leeds, Glasgow and more.

ServiceNow Admin Training Canada

There are many companies that offer ServiceNow Admin training in Canada. Our ServiceNow Admin course provides basic understanding about the introduction and overview. It is the course that can be educate right from the beginner to the intermediate and advanced level. ServiceNow Admin Training is provided by Real Time Industry Experts who has huge subject knowledge, skills and enhances the skills of students in the best way. You can avail training in your cities like Montreal, Winnipeg, Mississauga, Ottawa and more

ServiceNow Admin Training in Hyderabad

We at TekSlate offer interactively designed ServiceNow Admin training. The ServiceNow Admin Training course design in Hyderabad aims not only imparting theoretical concepts, but also aid students explore and experiment the subject. By the end of our training program, students can confidently update their profiles with knowledge and Hands on experience.

ServiceNow Admin Training in Bangalore

TekSlate masters in IT Online Training services. We are aware of industry needs and we are offering ServiceNow Admin Training in Bangalore in a more practical way. We guarantee efficient training offered by real-time experts in the industry.

ServiceNow Admin Training in Chennai

TekSlate is one of the top-ranked Institute in ServiceNow Admin training in Chennai. We provide best quality training for ServiceNow Admin online with well-experienced professionals. Our unique blend of hands-on training enables students with the productive skills to improve their performance.

ServiceNow Admin Training in Pune

TekSlate offers Instructor-led online training by Top-Notch Trainers in Pune. Every session will be recorded and provided to you for future reference. Good quality Material will help students explore the subject confidently.

ServiceNow Admin Training in Mumbai

TekSlate offers best ServiceNow Admin Training in Mumbai with most experienced professionals. Our Instructors are working professionals in the related technologies. Our team of trainers provides training services in a practical way with a framed syllabus to match with the real world requirements for both beginner level to advanced level.

ServiceNow Admin Training in Delhi

ServiceNow Admin Training helps you to develop your IT skills through our wide variant training curricula. TekSlate in Delhi has immense experienced real-time professionals having years of experience. Our training program is very much mixed with both practical and interview point of questions to achieve the expertise in the subject.

What Are The Modes Of Training?

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Who Are The Trainers?

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

What If I Miss A Class?

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Can I Request For A Support Session If I Find Difficulty In Grasping Topics?

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

What Kind Of Projects Will I Be Working On As Part Of The Training?

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

How Will I Execute The Practical?

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If I Cancel My Enrollment, Will I Get The Refund?

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

Will I Be Working On A Project?

The Training itself is Real-time Project Oriented.

Are These Classes Conducted Via Live Online Streaming?

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

Is There Any Offer / Discount I Can Avail?

There are some Group discounts available if the participants are more than 2.

Who Are Our Customers & Our Location?

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

Course Reviews


10 ratings
      • Tekslate has been one of the finest global online learning portals with clear information and learning. I attended the Apache Spark Certification training. The best part is that they have provided IDE ...
      • I have taken 2 instructor-led courses (SAP HANA and BO). The course contents were really rich, and trainers are experts in the technology fields. I would like to recommend the course to my colleagues ...
        Katelyn Thomas
      • After a great research on available online courses, I have decided to opt Tableau Training from Tekslate, am quiet satisfied with that. Coursework is well calibrated to make student more comfortable w ...
        Christinia Beth
      • I have enrolled last month, and finished the course... As a working professional, they given me an exposure to the domain, but also helped to learn the cross technologies and develop an inclination to ...
        Alison Benhar


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