Course Details

ServiceNow Administration is the administrative process, has access to all system functionality without any security constraints. It can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. It has the ability to configure applications present in ServiceNow and creates custom applications. Applications can be made available to selected users by way of roles and other access controls. Its main aim is to convey all the administration services to an organization by installing and configuring the system in various ways. The system may also be configured to send and receive email as a way to create and track service requests.

The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. It keeps in consideration the security and efficiency features of the application and made available to the end users with other access controls.

CourseServiceNow Admin Training
Mode of TrainingInstructor Led Live ServiceNow Admin Training
Duration30 hours
TimingsFlexible (Our Rep will work with you on the timings that suits your needs)
Course MaterialOur Expert Trainer will share you all the necessary servicenow admin course material, ppts, videos and pdfs
ExamplesTrainer will cover Real time scenarios during the training
Interview QuestionsClick here to see the Interview Questions
CertificationClick here to know about the ServiceNow Admin Certification
Salary TrendsCheck here to see the salary trends here.

Classes are conducted by Certified ServiceNow Administration Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow Administration. Our training make you more productive with your ServiceNow Administration Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

  • Perform core configuration tasks
  • Create new applications and new modules to establish an information hierarchy.
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Personalize and create forms and fields for the various roles and groups to target company requirements.
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • Interact with the ServiceNow Knowledge Base for company use.
  • Create baseline performance metrics
  • Implement security controls by using contextual security and develop a security scheme by using contextual security controls.
  • Move data in and out of an instance using import sets and transform maps.
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Fulfill ESS user requests using Service Catalog to create items and record producers, variables, and workflows.
  • Integrate social IT elements and learn best practices

Classes are conducted by Certified ServiceNow Admin Working Professionals with 100 % Quality Assurance. With an experienced Certified practitioner who will teach you the essentials, you need to know to kick-start your career as ServiceNow Admin. ServiceNow Admin training makes you more productive with your ServiceNow Admin Online Training. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

This course will benefit JAVA developers as underlying platform is JAVA. However, people from other development background is also welcomed. ServiceNow Admin Online Training sessions are designed for Adobe developers who wish to learn more about ServiceNow Admin.

ServiceNow Admin Training Course Curriculum

Introduction to Service Now

What is Service Now, Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction to ITIL foundation, Navigation and users, Helpful portals releases

Incident Management

Overview, Incident management process, Continual service improvement to incident management.

Change Management

Overview, Change management process (Raising, planning and Authorize), Change management workflow and change task, Continual service improvement to change management.

Problem Management

Overview, Problem management process (identify, Investigate, Resolve), Problem management workflow and problem task types, Continual Service improvement to problem management, Context menu.

Asset and Configuration management

Introduction to CI and Asset, Class and category CI, Model and type of assets, CMDB Plug-in and CI Relationships.

Knowledge Management

Overview, Knowledge Management Roles, Application and Modules, Using Knowledge, Creating Knowledge, Translating Knowledge, Tracking and Reporting on Knowledge.


Introduction to SLA, OLA and UPC, SLA Workflow, Service Level Agreement, SDLC In Service now.

Employee Self Service & Service Catalog

My Profile, My tasks and approvals, Introduction to Service Catalog.

Course FAQs

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

Course Reviews


185 ratings
      • Tekslate has been one of the finest global online learning portals with clear information and learning. I attended the Apache Spark Certification training. The best part is that they have provided IDE ...
      • I have taken 2 instructor-led courses (SAP HANA and BO). The course contents were really rich, and trainers are experts in the technology fields. I would like to recommend the course to my colleagues ...
        Katelyn Thomas
      • After a great research on available online courses, I have decided to opt Tableau Training from Tekslate, am quiet satisfied with that. Coursework is well calibrated to make student more comfortable w ...
        Christinia Beth
      • I have enrolled last month, and finished the course... As a working professional, they given me an exposure to the domain, but also helped to learn the cross technologies and develop an inclination to ...
        Alison Benhar

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