Course Details

What is SAP CRM?

SAP CRM stands for user relationship management. It is the one module which is the best tool provided by SAP and supports user relevant process end to end. The major concept of SAP CRM is maintaining and managing relationship with users by firms. It deals with addition of users and its closing termination.

SAP CRM implements a firm to obtain a 360 degree over various functions and customers such as invoicing, delivery, accounts receivable (A/R), fulfillment, various functions and decision making.

Why to attend Tekslate Online Training ?​

Classes are conducted by Certified SAP CRM Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on SAP CRM. Our training make you more productive with your SAP CRM 7.x Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

SAP CRM 7.x Training Curriculum

Overview and Introduction

Foundation & Architecture of my SAP CRM, my SAP CRM Analytics, my SAP CRM Marketing, my SAP CRM E-Commerce, my SAP CRM Channel Management, my SAP CRM Sales, my SAP Interaction Center, my SAP Service, my SAP Field Applications (with focus on Mobile Service), my SAP CRM for Industries

SAP CRM Web User Interface (WEB UI)

Architecture of WEB UI, UI Concept & UI Component Concept, Navigation Bar & Business Roles, UI Configuration, Personalization, Additional Features in Web UI

Base Customization/Master Data

CRM Business Partner (BP), Creation of BP on Category, Basic setting on Field grouping & No ranges, BP Relationships, BP Roles, Mapping BP Classification

Organizational Management

Fundamentals of SAP CRM Org Structure, Organizational Data determination, Mapping Org Model

Territory Management

Hierarchy Levels, Hierarchy ID, Assign employee to Hierarchy

Product Master

CRM Product Types, Creation of Hierarchies & Categories, Creation of Attributes & Set Types, Mapping Product Master

Transaction Processing

Transaction Processing for Enquiry, Quotation; Order, Customization of Transaction Types, Assignment of Item Category Determination, Mapping Transaction Types

Activity Management
Business Activity / Task, Activity Monitor

Partner Processing
Partner determination Procedure, Action Profile, Pricing Fundamental (SAP CRM), Configuration setting for Pricing Procedure, Pricing fundamentals Condition technique and pricing procedure determination CRM Billing, CRM Billing Fundamental

CRM Sales

The Sales cycle, Opportunity Management, Copying control, Process in Quotation and Order Management, Quotation Management, Order Management, Special Functions in Quotation and Order Management, Visit Planning, Contract Management, Status Management, Transactions processing, Partner processing, Mapping Sales Transaction between SAP ERP and  SAP CRM

CRM Marketing

Overview on SAP CRM Sales, Marketing planning & Campaign management, Marketing Calendar, Marketing Analytics, Segmentation of business partners, Segment builder tool, Personalized mail forms, External list management, Product Proposal, Lead Management

CRM Services

Overview of CRM Service, Installed Base Management and Individual Objects, Service Agreements and Service Contracts, Service Plans

Service Order Management

Product Service Letters, Complaints and Returns Management, Warranty Claim Services, Case Management, Mapping Transaction from R3  and  CRM

Middleware settings

Middleware connections to R/1, APO and CRM, CRM Business Partner – CRM Middleware, CRM Middleware – Sales and Billing, Basic concepts of CRM middleware,

Replication administration, Monitoring & error handling, Implement “Customer Interaction Centre”, Architecture landscape, Agent functions and processes in the IC, Define CIC Profile and Customer-Specific Workspaces,

Define Front-office framework, Component Configuration, Action Box Configuration, CTI Configuration, Client Implementation Case Study – Live Exercise,

Implement “Internet Sales”, Architecture and landscape, set up logical system and connection with OLTP R/1 and APO, Configuration of the CRM Server – Base Customizing, Configuration Web Application,

Creating Product catalogs, Publication of Product Catalog content, Create Internet User for order processing, Sales Transactions using “Internet Sales”, Web Shop Maintenance, Client Implementation Case Study – Live Exercise,

Implement “CRM- Marketing”, Opportunity Management, Activity Management, Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution),

Marketing Calendar, Customer Segmentation, External List Management, Lead Management, Marketing Analytics

SAP CRM Overview

SAP CRM Architecture

SAP CRM Web Client Architecture is technically advanced built on netweaver. UI is built up on three different layers.

Business Engine and business Layers are responsible for linking a CRM Business Functionalities within CRM WebClient UI and presentation layer represents main development environment for Web Client UI where single screens can be designed.

The business Server Pages (BSP’s) are representing the presentation layer of CRM WebClient. They are used to generate the HTML page of CRM WebClient running in the user browser.

The business logic of CRM business objects and process are not controlled by the bsps, they are controlled by business layer and business Engine.

Business objects of an CRM Webclient session like business partners, products, transactions, etc. are hold in the Business Object Layer(BOL).

The main framework approach of WebClient UI It is build by the concept of Model-View-Controller.

The MVC – Application is located in third level of a three level client server technology.

The programming model mentioned above is not specific to SAP instead its a generic approach of how to develop a software with a clear separation of business logic and data model and the specific visual presentation of this data.

We Distinguish between Model, View, Controller of an application.

Within the application there is a strict separation of reading / changing data,showing data and reacting to user inputs.

Model is a kind of black box entity which contains all necessary methods to get access to business data function.

In case of webclient UI the model corresponds to SAP CRMs Business Layer and Business Engine. All available business objects can be found here.

The views responsibility is to display the data coming from the model and offer an interface to the enduser for working on the data.

The controller is acting as a live intermediate element between a view and a model. It receives and processes user requests, to call certain business functionalities within a model. It receives and processes user requests, to call certain business functionalities within a model and invokes data output with a view.

For example user is pressing a button to get more detailed data shown, controller processes button click, to launch according to business method in model and takes over returning data which will be put into the view for display.

Tekslate also offering interview questions on SAP CRM which are specially designed for beginners.

SAP CRM Infographics

SAP Certification Benefits

SAP CRM Certification

The SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP2 certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant

Exam Details:—crm-fundamentals-with-sap-crm-70-ehp2-g/

Salary Trends

Average SAP CRM Salary in USA is increasing and is much better than other products.

SAP CRM Training


Average SAP CRM Salary in India

SAP CRM Training


Partner determination Procedure, Action Profile, Pricing Fundamental (SAP CRM), Configuration setting for Pricing Procedure, Pricing fundamentals Condition technique and pricing procedure determination CRM Billing, CRM Billing Fundamental

Benefits to our Global Learners

  • Tekslate services are Student-centered learning.
  • Qualitative & cost effective learning at your pace.
  • Geographical access to learn from any part of the world.

SAP CRM Certification Training in Your City

SAP CRM Training India

Tekslate provides instructor-led live online training and corporate training. SAP CRM Certification Training provides you hands on real-time project experience. Our SAP CRM trainers are certified industry experts and work professionals. We provide customized training for beginners as well working professionals.

SAP CRM Training United States

Our trainers in US are certified and have in-depth knowledge regarding SAP CRM Concepts. Tekslate superior quality training is what makes us stand apart from others. Case studies are included in the curriculum of training programs irrespective of the mode you chose. You can avail training in your cities like New York, Los Angeles, Chicago, Houston, and more.

SAP CRM Training United Kingdom

For experienced professionals in UK, special batches are conducted in different timings. Customized approach to imparting training has made us different from others. You can clarify your doubts after completing the class. You can avail training in your cities like London, Birmingham, Leeds, Glasgow and more.

SAP CRM Training Canada

There are many companies that offer SAP CRM training in Canada. Our SAP CRM course provides basic understanding about the introduction and overview. It is the course that can be educate right from the beginner to the intermediate and advanced level. SAP CRM Training is provided by Real Time Industry Experts who has huge subject knowledge, skills and enhances the skills of students in the best way. You can avail training in your cities like Montreal, Winnipeg, Mississauga, Ottawa and more

SAP CRM Training in Hyderabad

We at TekSlate offer interactively designed SAP CRM training. The SAP CRM Training course design in Hyderabad aims not only imparting theoretical concepts, but also aid students explore and experiment the subject. By the end of our training program, students can confidently update their profiles with knowledge and Hands on experience.

SAP CRM Training in Bangalore

TekSlate masters in IT Online Training services. We are aware of industry needs and we are offering SAP CRM Training in Bangalore in a more practical way. We guarantee efficient training offered by real-time experts in the industry.

SAP CRM Training in Chennai

TekSlate is one of the top-ranked Institute in SAP CRM training in Chennai. We provide best quality training for SAP CRM online with well-experienced professionals. Our unique blend of hands-on training enables students with the productive skills to improve their performance.

SAP CRM Training in Pune

TekSlate offers Instructor-led online training by Top-Notch Trainers in Pune. Every session will be recorded and provided to you for future reference. Good quality Material will help students explore the subject confidently.

SAP CRM Training in Mumbai

TekSlate offers best SAP CRM Training in Mumbai with most experienced professionals. Our Instructors are working professionals in the related technologies. Our team of trainers provides training services in a practical way with a framed syllabus to match with the real world requirements for both beginner level to advanced level.

SAP CRM Training in Delhi

SAP CRM Training helps you to develop your IT skills through our wide variant training curricula. TekSlate in Delhi has immense experienced real-time professionals having years of experience. Our training program is very much mixed with both practical and interview point of questions to achieve the expertise in the subject.

What Are The Modes Of Training?

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Who Are The Trainers?

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

What If I Miss A Class?

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Can I Request For A Support Session If I Find Difficulty In Grasping Topics?

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

What Kind Of Projects Will I Be Working On As Part Of The Training?

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

How Will I Execute The Practical?

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If I Cancel My Enrollment, Will I Get The Refund?

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

Will I Be Working On A Project?

The Training itself is Real-time Project Oriented.

Are These Classes Conducted Via Live Online Streaming?

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

Is There Any Offer / Discount I Can Avail?

There are some Group discounts available if the participants are more than 2.

Who Are Our Customers & Our Location?

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

Course Reviews


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      • Tekslate has been one of the finest global online learning portals with clear information and learning. I attended the Apache Spark Certification training. The best part is that they have provided IDE ...
      • I have taken 2 instructor-led courses (SAP HANA and BO). The course contents were really rich, and trainers are experts in the technology fields. I would like to recommend the course to my colleagues ...
        Katelyn Thomas
      • After a great research on available online courses, I have decided to opt Tableau Training from Tekslate, am quiet satisfied with that. Coursework is well calibrated to make student more comfortable w ...
        Christinia Beth
      • I have enrolled last month, and finished the course... As a working professional, they given me an exposure to the domain, but also helped to learn the cross technologies and develop an inclination to ...
        Alison Benhar

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