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Course Details

What is ServiceNow?

ServiceNow progress, supports and implements a suite of on-demand IT service management features offered via the Internet as software as a service (SaaS). These features are licensed on a simple and economical subscription basis. The latest release of ServiceNow is Fuji.

ServiceNow integrates with mediator applications and data sources. The better accepted integrations are with Problem Management, Incident Management, CMDB, Single Sign-on and User Administration. A mixture of techniques can be used, most remarkable Web Services, Excel, LDAP, Email, JDBC, as well as any industry accepted technologies that use REST, WSDL or SOAP. Additionally, command-line integrations and API perhaps executed using a MID Server. ServiceNow has performed the coming combination with enterprise systems and platforms.

ServiceNow discriminate itself with others by presenting software as an automatic upgrades, service, flexible subscription models and mobile interface.

Versions of Service Now:

The following versions are supported with patches and hot fixes
  • Istanbul.
  • Helsinki.
  • Geneva.
  • Fuji and Earlier. (Latest Released Version)

Why to attend Tekslate Online Training ?​

Classes are conducted by Certified ServiceNow Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow. Our training make you more productive with your ServiceNow Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

ServiceNow Training Course objectives

  • Explain Service-Now.com key features and benefits.
  • Perform core configuration tasks
  • Manage data with table, the configuration management database (CMDB), import sets and update sets.
  • Understand core Service-Now.com applications and modules.
  • List the high-level setup steps for the mandatory dependencies.
  • Understand the high-level process involved in implementing Service-Now.com ITSM platform (post-mandatory-dependency-implementation)
  • Work with the User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users group and roles
  • Describe how the out-of-box Self-Service Application pages display.
  • Configure baseline dashboard, Configure alters and notification
  • Describe options for configuring Self-Service Application Initial Landing Pages.
  • Explain how to verify the initial implementation.
  • Configure workflow activities and approvals
  • Describe which major ITIL/ITSM features are supported by Service-Now.com, including multi-currency price list support.
  • Create a basic request, move to change and problem, and create a knowledge-base entry.
  • Explain the source of ticket types used in Service-Now.com.
  • Create and maintain SLAs.
  • Create and maintain Service Catalog.
  • Describe the main features and functionality of Service-Now.com Applications
  • Advanced Concepts of ServiceNow Fuji.

ServiceNow Training Course Curriculum

Introduction to ITIL 

Introduction to ITSM, Incident Management, Problem Management and change management, Service Request Management, Configuration Management Database,  SLA’s and OLA’s

Introduction to Service-Now 

Tool Introduction, Current Competitors, Releases,  User Licenses,  Using Wiki and Community

Basic Administration

Customizing Home Pages, Form Layouts and list layouts, Adding Users to Groups, Granting Roles to Users, Introducing Applications       and Modules,  Creation of tables and Modules,  Creating tickets and raising Requests,  Creating SLA’s,  Performance Metrics

Advanced Administration

UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies,  List Control and Calculations,  Exporting the Data from Service-Now,  Update sets imports and Exports,  Scheduling Jobs

Scripting

Business Rules, Client Scripts,  UI Actions,  Script Includes,  Jelly Scripting

Reporting

Bar Charts, Pie Charts, List Reports, Pivot Tables, Using scripting in Reporting, Scheduling Reports,  Making Gauges

Cloning and Upgrades

Need For cloning and ways to implement, Upgrading the instance for new Release

Integrations

Web Services: Direct Web Services, Transform Map Web Services, Scripted Web Services,  Email Integration: Inbound Actions,  Event Registry,  Creating and Triggering Events

Content Management

Introduction to CMS,  Creating Sites,  Creating Pages,  Creating Blocks using Scripting,  Login Rules

Configuration Management

Classes in CMDB,  Mapping Configuration Item to Asset Records,  Loading the CI’s into Service-Now,  Relating Configuration items

Import Sets

Loading Data of different Formats,  Using Data Sources,  Using Transform Maps and Transform scripts

Service Catalog

Creating Catalog Items using Variables and Variable sets,  Creating Record Producers,  Design the flow using Workflow,  Creating Execution Plans,  Writing Catalog Client Scripts and Catalog UI Policies

Workflows

Creating Workflows on different tables,  Approvals using workflows,  Using Different Activities in workflows

MID Server Installation

Installing MID server on a instance,  Testing the Mid Server using another Logins,  Importing Files by Using MID Server


Other Popular Trainings

ServiceNow Administrator 

ServiceNow Scripting

During these ServiceNow Trainings, we provide training materials, ppt’s and exercises during the course of the trainings.

ServiceNow Functionality

Incident Management

Functionality

Records all reported incidents

Categorizes all incidents

Automatically assigns incidents based on pre-defined business rules

Uses

Ensures all incidents are resolved as quickly as possible through assignment to most appropriate resolution group or individual

Problem Management

Functionality

Links multiple incidents to a single known cause or error

Uses

Ensures the root cause of known errors is corrected to permanently resolve the problem affecting multiple devices or employees

Change Management

Functionality

Documents proposed infrastructure changes

Routes for approval

Documents and plans for back out plans

Enables financial and operational analysis for optimal change conditions

Links changes to the affected Configuration Item

 Uses

Decreases unplanned outages

Enhanced change planning through better understanding of affected business units / employees

Mitigates risk associated with complex changes

Establishes back up plans in case of unforeseen problems

Quicker incident resolution time through a better understanding of historical changes

Release Management

Functionality

Manages the Application Development Lifecycle

Uses

Proactively manages the development of all new releases and features of internally developed software

Service Level Management

Functionality

Establishes and monitors status of Service Contracts and Service Level Agreements between the IT organization and supported business units or third party service providers

Uses

Prioritizes resources to incidents based on strategic business value

Ensures maximum level of customer service

Configuration Management

Functionality

Tracks and manages all Configuration Items deployed or held in reserve

Tracks and manages current as well as historical configuration of all IT assets

Tracks and manages the upstream and downstream connectivity between all assets deployed

Uses

Decreases resolution time through Service Desk personnel visibility of the affected asset

Decreases outages through understanding of inter-asset dependencies and connectivity

Employee Self Service

Functionality

Enables the supported employee to submit and check on the status of incidents online

Enables employees to search service catalogues and submit requests for standardized goods and services

Uses

Significantly decreases the number of calls to the service desk

Increases employee satisfaction

Knowledge Management

Functionality

Captures and reuses resolutions to known or common errors

Enables supported employees to search databases for known error problem resolutions

Uses

Increases Level 1 incident resolution rates

Decreases calls to the service desk through employee self-resolution

Asset Portfolio Management

Functionality

Tracks and manages the financial data associated with all infrastructure assets owned, leased, rented or borrowed

Uses

Measures costs associated with all assets for historical analysis and improved decision making

Asset Contract Management

Functionality

Tracks and manages all of the contracts warranties, leases and software licenses associated with an organization or Configuration Item

Uses

Maximizes use of all associated warranties and service contracts

Maximizes utilization of all infrastructure assets

Mitigates exposure to financial penalties associated with lease contract or software license violations

Service Catalog and Service Request Management

Functionality

Establishes standardized catalogs of goods and services provided by the IT organization to the supported business units and employees

Enables on-line browsing and request of goods and services

Uses

Reduces support costs associated with non-standard configuration items

Reduces request approval time through an automated process

Controls costs through enforcing purchase with approved vendors

Service Portfolio Management

Functionality

Service portfolio management helps to simplify IT service definition, automate service availability measurement and expose IT value to the business.

Uses

A service portfolio is essentially a menu that describes IT service offerings provided to the business including scope, price and availability.

Service portfolio management is the act of documenting available IT services, defining who is entitled to receive specific services, and tracking fulfilment of commitments including availability.

Field Service Management

Functionality

Field Service Management orchestrates resources and inventory logistics to ensure field-based service delivery commitments are met with high accuracy and at the least possible cost

Uses

Includes understanding inventory availability, resource availability and service locations.

When one of these components of field service management is unavailable or inaccurately calculated, service work time is greatly impacted

IT Cost Management

Functionality

IT cost management helps to establish the cost of IT service delivery and convey the value IT provides in financial terms.

Uses

Assigns costs to work time, tasks, and CIs to calculate the total cost of each offered service.

Compares actual, planned and projected costs to budgets.

Costs can be dissected and allocated to business units, cost centers and any organizational entity managed within ServiceNow

Project and Portfolio Management

Functionality

Project and portfolio management helps to optimize resources and meet project objectives by managing resource utilization, status and costs across the project portfolio and all IT service management disciplines.

Uses

Includes project management, resource management and project portfolio management.

Project management is used to plan, manage and coordinate resources to achieve project objectives.

Project portfolio management provides a macro view of all planned, in-flight and completed projects and tracks resource utilization.

Software Lifecycle Management

Functionality

The software development lifecycle (SDLC) is a critical part of the ITIL release management process. It helps ensure that released applications are high quality and meet customer needs by managing the complete software development process including enhancement request and defect prioritization, definition of release content and tasks, testing and release to production.

Uses

Gather all your enhancement requests, defects and problems in one place

SDLC includes planning board functionality to facilitate release planning

Use project-based time management or not, it’s entirely up to you

Runbook Automation

Functionality

ServiceNow Runbook Automation orchestrates business and IT processes normally done manually.

These processes can be as simple as a password reset or complex, multi-system tasks like provisioning and configuring a virtual machine and they can be fully automated for extremely fast, predictable results.

Uses

Create complex workflows with point and click design

Orchestrate your processes for best practice, every time they execute

VMWare Process Pack included to automate VMWare processes out of the box

PowerShell Process Pack included to automate Windows processes.

Tekslate also offering ServiceNow Tutorials which are specially designed for beginners. You can also check the Interview Questions and Answers on ServiceNow for your better understanding.

ServiceNow Certification:

ServiceNow Certified Application Developer gives you knowledge to take full advantage of Servicenow platform. Whoever wants to excel in this certification need to have hands on experience administering and developing on a servicenow instance. The practical hands-on learning approach followed at TekSlate will ensure you pass the exam and get job ready by the end of the training.

  • Having a SCAD certification distinguishes you as an expert.
  • For SCAD certification, you need not go to a test center, as the exams are available online.
  • You need to prove your technical skills with a qualified associate exam in order to become a ServiceNow.

Exam Details: 

http://www.servicenow.com/services/training-and-certification/certified-application-developer.html

http://www.servicenow.com/services/training-and-certification/certified-system.html

Salary Trends

Average ServiceNow Salary in USA is increasing and is much better than other products.

ServiceNow Training

Ref: Indeed.com

Benefits to our Global Learners

  • Tekslate services are Student-centered learning.
  • Qualitative & cost effective learning at your pace.
  • Geographical access to learn from any part of the world.

ServiceNow Certification Training in Your City

  • ServiceNow Training India
    Tekslate provides instructor-led live online training and corporate training. ServiceNow Training provides you hands on real-time project experience. Our ServiceNow trainers are certified industry experts and work professionals. We provide customized training for beginners as well working professionals. You can avail training in your cities like Hyderabad, Bangalore, Delhi, Mumbai, Pune, Chennai and more.
  • ServiceNow Training United States
    Our trainers in US are certified and have in-depth knowledge regarding ServiceNow Concepts. Tekslate superior quality training is what makes us stand apart from others. Case studies are included in the curriculum of training programs irrespective of the mode you chose. You can avail training in your cities like New York, Los Angeles, Chicago, Houston, and more.
  • ServiceNow Training United Kingdom
    For experienced professionals in UK, special batches are conducted in different timings. Customized approach to imparting training has made us different from others. You can clarify your doubts after completing the class. You can avail training in your cities like London, Birmingham, Leeds, Glasgow and more.
  • ServiceNow Training Canada
    There are many companies that offer ServiceNow training in Canada. Our ServiceNow course provides basic understanding about the introduction and overview. It is the course that can be educate right from the beginner to the intermediate and advanced level. ServiceNow Training is provided by Real Time Industry Experts who has huge subject knowledge, skills and enhances the skills of students in the best way. You can avail training in your cities like Montreal, Winnipeg, Mississauga, Ottawa and more.

Faq's

What Are The Modes Of Training?

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Who Are The Trainers?

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

What If I Miss A Class?

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Can I Request For A Support Session If I Find Difficulty In Grasping Topics?

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

What Kind Of Projects Will I Be Working On As Part Of The Training?

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

How Will I Execute The Practical?

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If I Cancel My Enrollment, Will I Get The Refund?

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

Will I Be Working On A Project?

The Training itself is Real-time Project Oriented.

Are These Classes Conducted Via Live Online Streaming?

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

Is There Any Offer / Discount I Can Avail?

There are some Group discounts available if the participants are more than 2.

Who Are Our Customers & Our Location?

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

Course Reviews

5

895 ratings
    • The online course session was good with a lot of discussion on the subject in depth. Demo's were good and the trainer cleared my doubts clearly.The trainer having a very good command on the subject.
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      Raghu
    • Real time/live scenario's were included in the training sessions. The trainer's has very good command on the subject. Thank you..
      Profile photo of Suneel Kumar
      Claire Edwards
    • I like the training period from Tekslate. The course is very well designed that helps to keep track until we demonstrate subject mastery.
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      Anya Vasilisa
    • Using most innovative teaching techniques, Tekslate intended to help students to learn through online. A great part of the coursework is allowed to use and earn certification by the time they finish t ...
      Profile photo of Suneel Kumar
      Alvin Alicia

News

Best Practices of  in IServiceNowT Service Management

Date Published: Sept 22,2016

As it is the time for Q3 results to be announced by the companies listed, ServiceNow is ready with its Q3 results on 23rd october 2016 and will host a conference call and live webcast to discuss the financial results. ServiceNow is doing some variations in the way people are working with no change in service-orientation tasks,procedures and activities in order to operate at a faster and better scalability than before.ServiceNow coordinates with all stages of an organisation in all departments of it to deliver better management services through enterprise cloud.Want to know how this happens ...read more.

ServiceNow Partners with Soldier On To Impart Technical Skills To Australian Veterans For Their Changeover To Civlians

Date Published: Oct 18,2016

Veterans Affairs minister Dan Tehan announces about the Partnership of serviceNow and Soldier On for a training program.Servicenow provides a training program for veterans who want to transit to a civilians life.David Oakley,MD of Servicenow ensures their committment towards the training program and facilitate the right tools for the industry requirment….Read more.

ServiceNow’s Business Command center Gives IT Leaders Visibility To Financial, Project and Application Portfolios On A Single Platform

Date Published: Oct 27, 2016

ServiceNow announces its launch of Business Command center, Company’s first cloud solution that gives visibility to Financial management, Project management and Application Rationalization in a single platform.ServiceNow thrives on IT innovation that streamlines with business requirements of the customers.Big companies have hundreds of applications to manage their business processes and much of money is wasted in Duplication, Under-utilization and licensing compliance issues.It becomes more difficult to control IT Applications when new challenges are raised in the business goals.ServiceNow ITBM has a solution to face the new challenges in IT industry called Business command Center which enables the IT Managers know visualize how the business is forwarding...Read more

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