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Course Details

About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core volumes, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization’s strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.

Why to attend Tekslate Online Training ?​

Classes are conducted by Certified ITIL Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ITIL. Our training make you more productive with your ITIL Training Online. Our training style is entirely hands-on. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

ITIL Training Curriculum

Introduction to service management

Introduction to Service Management Lifecycle Preview, Principles of IT Service Management Preview, Objectives, IT Service Management Best Practices, Public and Proprietary Practices, Knowledge Check, Service Introduction, Service Management, Service Management Practice, Challenges in Service Management, Benefits of IT Service Management, Stakeholders in Service Management, Internal and External Customers, Internal and External Services, Process, Process Characteristics, Functions Related to Service Management, How Processes and Functions Operate, Roles in Service Management, RACI Model, Types of Service Providers, Supplier and Contracts,  Service management lifecycle,  The Service Lifecycle, Objectives, Components of Service Management Lifecycle, Interactions in the Service Lifecycle, Relationship between Governance and ITSM

Introduction to Service Strategy

Service Strategy, Introduction to Service Strategy, Objectives, Service Strategy Overview, Service Strategy Processes, Types of Services, Service Strategy Customers and Users

Service Strategy Concepts

Objectives, Service Utility and Warranty, Service Assets, Knowledge Check, Value Creation, Factors that Influence Customer Perception of Value, Customer Perception of Value, Business Outcomes, Service Packages, Business Case and Its Uses, Business Case Structure, Risk, Service Management Technology and Automation, Automation Benefits, Service Management Tools.

Service Strategy Processes

Objectives, Demand Management Overview, Managing Demand for Services, PBA and UP, PBA and UP (contd.), Service Portfolio Management Introduction, Service Portfolio Management Overview, Service Portfolio Components, Service Portfolio Management Process, Financial Management Overview, Financial Management Activities, Financial Management Benefits, Knowledge Check, Business Relationship Management Overview, BRM External and Internal Service Providers, Business Relationship Manager Responsibility.

Service Design

Introduction to Service Design, Objectives, Service Design Overview, Roles in Service Design

Key Concepts in Service Design

Objectives, 4 P’s of Service Design, Major Aspects of Service Design, Service Design Pac

Service Design Processes

Objectives, Service Catalogue Management Overview, Service Catalogue Management Two View Structure, Service Catalogue Management Three View Structure, Service Catalogue Management Three View Structure (contd.), Role of Service Catalogue Manager, Service Level Management Overview, Service Level Management Process Activities, Service Level Management Key Terms, Relationship between Service Catalogues and Agreements, Service Level Management Designing SLA Structures, Service Level Management Designing SLA Structures (contd.), Content Of An SLA, Service Level Management Service Review, Service Improvement Program, Interfaces To Service Level Management, Service Level Management Vs. Business Relationship Management, Supplier Management Overview, Supplier And Contract Management Information System, Supplier Management And Service Level Management, Supplier Categorisation, Role Of Supplier Manager, Capacity Management Overview, Capacity Management Process Activities, Sub Processes in Capacity Management, Capacity Management Capacity Plan, Availability Management Overview, Availability Management Key Terms, Availability Management Expanded Incident Lifecycle, Concepts Related To Expanded Incident Lifecycle, IT Service Continuity Management Overview, IT Service Continuity Management Key Terms, IT Service Continuity Management lifecycle Activities, Information Security Management Overview, Information Security Framework, IT Security Policy, Information Security Management System, Design Coordination Overview, Design Coordination And Governance.

Introduction to Service Transition

Service Transition, Objectives, Service Transition Overview, Configuration Item
Configuration Management System

Service Transition Processes

Objectives, Introduction to Service Transition Processes, Transition Planning and Support, Introduction to Change Management, Change Management Overview, Change Model, Types of Change, Key Terminologies, Change Proposal, Change Management Process Change Flow, Change Advisory Board, Change Manager Responsibilities, 7 R’s of Change Management, Change Metrics, Key Challenges in Change Management, Service Asset and Configuration Management, Knowledge Check, Configuration Baseline and Database, Definitive Media Library, CMDB and DML, Secure Library and Secure Stores, SACM Logical Model, Relationship between CMDB, CMS and SKMS, Knowledge Check, Introduction to Release and Deployment Management, Release and Deployment Management Overview, Release Policy, Types of Releases, Release and Deployment Approaches, RDM Phases, Introduction to Knowledge Management, Knowledge Management Overview, Data Information Knowledge Wisdom,  Service Operations,  Introduction to Service Operations, Objectives, Service Operations Overview, Role of Communication, Types of Communication, Events, Alerts and Incidents, Problems and Workarounds, Known Error and Known Error Database, Priority

Service Operations Processes

Objectives, Event Management Overview, Event Management Process Activities, Event Logging and Filtering, Manage Exceptional Events, Manage Informational and Warning Events, Knowledge Check, Incident Management Overview, Incident Management Basic Concepts, Incident Management Process Flow, Process Interfaces, Problem Management Overview, Types of Problem Management Processes, Knowledge Check, Reactive Problem Management Process Flow, Problem Management-Interface with Other Processes, Request Fulfillment Overview, Service Request, Access Management Overview


Objectives, Service Desk Overview, Local Service Desk, Centralised Service Desk, Virtual Service Desk, Follow The Sun Service Desk, Specialised Service Desk, Service Desk Staffing, Service Desk Skills Required, Service Desk Metrics
Technical Management Overview, Application Management Overview, Application Management vs. Application Development, IT Operations Management Overview

Introduction to Continual Service Improvement

Continual Service Improvement, Objectives, CSI Overview

Key Principles and Models

Objectives, CSI and Organisational Change, CSI Register, Service Measurement, CSI Monitor and Measure, Types of Metrics, CSI Measurement and Metrics, CSF and KPI Examples, CSI PDCA Deming Cycle, Seven-Step Improvement Process Overview, Seven-Step Improvement Process Scope, Seven-Step DIKW Model, CSI Model


ITIL Foundation training from TekSlate is designed to ensure that you clear the ITIL exam in the first attempt. ITIL prepares you for the entry-level certification you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle.

Exam Details:: https://www.axelos.com/certifications/itil-certifications.aspx

Benefits to our Global Learners

  • Tekslate services are Student-centered learning.
  • Qualitative & cost effective learning at your pace.
  • Geographical access to learn from any part of the world.

ITIL Certification Training in Your City

  • ITIL Training India
    Tekslate provides instructor-led live online training and corporate training. Python Training provides you hands on real-time project experience. Our ITIL trainers are certified industry experts and work professionals. We provide customized training for beginners as well working professionals. You can avail training in your cities like Hyderabad, Bangalore, Delhi, Mumbai, Pune, Chennai and more.
  • ITIL Training United States
    Our trainers in US are certified and have in-depth knowledge regarding Python Concepts. Tekslate superior quality training is what makes us stand apart from others. Case studies are included in the curriculum of training programs irrespective of the mode you chose. You can avail training in your cities like New York, Los Angeles, Chicago, Houston, and more.
  • ITIL Training United Kingdom
    For experienced professionals in UK, special batches are conducted in different timings. Customized approach to imparting training has made us different from others. You can clarify your doubts after completing the class. You can avail training in your cities like London, Birmingham, Leeds, Glasgow and more.
  • Python Training Canada
    There are many companies that offer ITIL training in Canada. Our ITIL course provides basic understanding about the introduction and overview. It is the course that can be educate right from the beginner to the intermediate and advanced level. ITIL Training is provided by Real Time Industry Experts who has huge subject knowledge, skills and enhances the skills of students in the best way. You can avail training in your cities like Montreal, Winnipeg, Mississauga, Ottawa and more.


What Are The Modes Of Training?

Tekslate basically offers the online instructor-led training. Apart from that we also provide corporate training for enterprises.

Who Are The Trainers?

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Tekslate also verifies their technical background and expertise.

What If I Miss A Class?

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Can I Request For A Support Session If I Find Difficulty In Grasping Topics?

If you have any queries you can contact our 24/7 dedicated support to raise a ticket. We provide you email support and solution to your queries. If the query is not resolved by email we can arrange for a one-on-one session with our trainers.

What Kind Of Projects Will I Be Working On As Part Of The Training?

You will work on real world projects wherein you can apply your knowledge and skills that you acquired through our training. We have multiple projects that thoroughly test your skills and knowledge of various aspect and components making you perfectly industry-ready.

How Will I Execute The Practical?

Our Trainers will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If I Cancel My Enrollment, Will I Get The Refund?

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

Will I Be Working On A Project?

The Training itself is Real-time Project Oriented.

Are These Classes Conducted Via Live Online Streaming?

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

Is There Any Offer / Discount I Can Avail?

There are some Group discounts available if the participants are more than 2.

Who Are Our Customers & Our Location ?

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, India and other parts of the world.

Course Reviews


950 ratings
    • The online course session was good with a lot of discussion on the subject in depth. Demo's were good and the trainer cleared my doubts clearly.The trainer having a very good command on the subject.
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    • Real time/live scenario's were included in the training sessions. The trainer's has very good command on the subject. Thank you..
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      Claire Edwards
    • I like the training period from Tekslate. The course is very well designed that helps to keep track until we demonstrate subject mastery.
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      Anya Vasilisa
    • Using most innovative teaching techniques, Tekslate intended to help students to learn through online. A great part of the coursework is allowed to use and earn certification by the time they finish t ...
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      Alvin Alicia
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